Regional Operations Manager

Chartwells Independent; Birmingham; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Contributory pension scheme

Career Pathways & MyLearning

Digital GP & wider healthcare benefits

Exclusive travel discounts

Discounts on groceries & cinema

Cash rewards on everyday purchases

Wellbeing programs & fitness classes

Family/friend discounts

Job summary

Restaurant Associates is seeking an experienced Regional Operations Manager to lead a diverse portfolio of premium catering operations across multiple UK locations. You will provide strategic leadership, coaching and support while ensuring operational standards, financial performance and client satisfaction remain high.

The role focuses on multi-site oversight, development of high-performing teams and delivering exceptional service across contracts.

Qualifications

• Experience leading multi-site or multi-outlet operations.
• Experience managing operations with annual turnover of £4M or more.
• Track record of leading multiple locations, regions or clusters.

Responsibilities

• Lead and oversee the operational performance of 5+ sites across the region.
• Coach and develop direct reports and teams.
• Deliver outstanding client relationships and service excellence across multiple contracts.

Skills

Multi-site leadership

Budgeting & forecasting

Client relationship management

Stakeholder management

People development

Job description

Regional Operations Manager, earn up to £65,000 DOE

We're looking for an experienced Regional Operations Manager to join the Restaurant Associates team, leading a diverse portfolio of premium catering operations across multiple UK locations.

As Regional Operations Manager, you'll have overall responsibility for the performance of multiple locations. You'll provide strategic leadership, coaching and support while ensuring operational standards, financial performance and client satisfaction remain consistently high.

What you'll you be doing:

• Lead and support the operational performance of 5+ sites across the region.
• Manage, coach and develop direct-reports.
• Deliver outstanding client relationships and service excellence across multiple contracts.
• Drive financial performance, ensuring budgets, forecasting and cost controls are achieved.
• Identify opportunities for growth and continuous improvement.
• Ensure compliance with company standards, health & safety and food safety requirements.
• Work collaboratively with clients and internal stakeholders to deliver commercial success.

What you'll need to succeed:

• A successful background in multi-site or multi-outlet operational leadership.
• Experience managing operations with an annual turnover of £4 million or more.
• A track record of leading multiple locations, regions or clusters.
• Experience managing diverse client portfolios and building long-term client relationships.
• Strong commercial awareness with excellent budgeting, forecasting and financial management skills.
• Outstanding communication and stakeholder management abilities.
• A passion for developing people and creating high-performing teams.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

We're particularly interested in candidates who have already operated successfully in a Regional Operations Manager role or are currently leading a significant multi-site operation with comparable scale and complexity.

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/1009/62912001/52832467/SU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!