Regional Operations Director | Luxury Elderly Nursing, Dementia & Residential Care

Compass Associates; West Midlands; On-site; GBP 81,000 - 99,000; Full time

Benefits offered by this job

£5,000 car allowance

Mileage reimbursement

Discretionary bonus

33 days’ annual leave incl. bank hols

NEST pension

Job summary

Compass Associates is seeking a Regional Operations Director to oversee seven luxury elderly care homes across the Midlands and North Midlands. You will lead seven sites, ensure high-quality care, regulatory compliance, and strong operational performance while supporting Home Managers and expanding services.

The role requires hands-on leadership, travel across the portfolio, and a track record of delivering improvements in occupancy and finances.

Qualifications

• Senior regional operations leadership experience in elderly care.
• Strong knowledge of CQC requirements, governance, and audits.
• Proven ability to improve occupancy and financial performance while maintaining high care standards.

Responsibilities

• Provide visible, hands-on leadership across seven residential, dementia and nursing homes.
• Coach Home Managers, develop deputies and senior staff for leadership roles.
• Maintain high standards of person-centred care and CQC compliance through audits and improvement plans.
• Oversee occupancy, financial performance and workforce planning with residents' needs at the centre.
• Support newer homes and services expanding care provisions and assist in acquisitions.
• Build strong relationships with residents, families, staff and external stakeholders.
• Collaborate with senior leadership on future developments and potential acquisitions.

Skills

Leadership

Multi-site management

CQC knowledge

Governance

Financial performance

Occupancy improvement

Team development

Stakeholder relations

Job description

Regional Operations Director | Luxury Elderly Nursing, Dementia & Residential Care

Midlands and North Midlands | Seven Care Homes

Salary Upto £90,000 per annum + £5,000 car allowance + mileage + discretionary bonus

Are you passionate about delivering high-quality elderly care and developing the people who lead it?

Do you thrive on balancing strong CQC standards with commercial performance?

Would you welcome the opportunity to lead an established portfolio and help a growing provider expand?

Then this could be the position for you!

We are working with an established, independent luxury elderly care provider seeking a Regional Operations Director to oversee seven homes. Reporting directly to the Director of Care, you’ll be responsible for care quality, regulatory compliance and operational performance across the region.

This is a hands‑on role where you’ll spend time in the homes, build relationships with experienced Home Managers and give them the support to develop their teams. You’ll also help newer homes become established, support services looking to expand their care provision and contribute to future developments and potential acquisitions.

Key Responsibilities

• Provide visible, hands‑on leadership across seven residential, dementia and nursing homes.
• Coach and develop Home Managers, strengthen accountability and support Deputies and senior staff to progress into leadership roles.
• Maintain high standards of person‑centred care and CQC compliance through audits, governance reporting and clear improvement plans.
• Oversee occupancy, financial performance and workforce planning while keeping residents’ needs at the centre of decisions.
• Support newer homes and services expanding their care provision, including nursing where appropriate.
• Build strong relationships with residents, families, staff and external stakeholders.
• Work with the Director of Care and senior leadership team on future developments, potential acquisitions and the introduction of new care technology.

The Ideal Candidate

• An experienced Regional Operations Director, Regional Manager or senior operational leader in elderly care. Senior Home Managers with demonstrable multi‑site experience and a strong compliance track record are also encouraged to apply.
• Experience overseeing residential and dementia care, ideally with exposure to nursing services.
• Strong knowledge of CQC requirements, governance and audits, with evidence of delivering lasting improvements.
• A track record of improving occupancy and financial performance while maintaining high standards of care.
• An approachable, collaborative leadership style, with experience developing managers and building trust with established teams.
• Comfortable travelling regularly across a geographically dispersed portfolio.

Experience in luxury or premium elderly care would be advantageous. A nursing qualification is desirable.

The Portfolio

• Seven care homes across the Midlands and North Midlands.
• A mix of residential, dementia and nursing services.
• Predominantly established homes led by experienced Home Managers, alongside newer services and homes looking to broaden their care provision.
• Scope to support future developments and potential acquisitions as the group grows.

Location

This is a full‑time role based primarily on site across the portfolio, with regular travel across the Midlands and into South Yorkshire. There is occasional flexibility to complete administrative work remotely.

Summary

Our client is seeking a Regional Operations Director who can build strong relationships with Home Managers, maintain high standards of care and deliver sustainable operational improvements across seven homes. The package includes up to £90,000 per annum, a £5,000 car allowance, mileage, a discretionary annual bonus, 33 days’ annual leave inclusive of bank holidays and a NEST pension.