Regional Operations Director EMEA - Data Centre Solutions

Johnson Controls, Inc.; Sunbury-on-Thames; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Regional Operations Leader to drive project success in the EMEA data center sector. This role involves leading installation and service projects, ensuring customer satisfaction, and optimizing operational processes. You will collaborate with regional and global teams, implement best practices, and manage project transitions. With a focus on operational excellence and customer engagement, this position offers a chance to make a significant impact in a rapidly evolving field. Join a collaborative team culture that values growth and professional development in a flexible hybrid work environment.

Benefits

Attractive salary and benefits package

Flexible hybrid work model

Growth and professional development opportunities

Inclusive and collaborative team culture

Qualifications

• Experience managing data center installations or similar projects.
• Strong leadership and coordination of cross-functional teams.

Responsibilities

• Lead installation, service, and parts projects in the EMEA region.
• Maintain strong customer relationships and resolve escalations.

Skills

Project Management

Leadership

Communication

Problem-Solving

Financial Oversight

Job description

Regional Operations Leader EMEA – Data Center Solutions

Why Join Us:

• Attractive salary and benefits package.

• Flexible hybrid work model.

• Inclusive and collaborative team culture.

• Growth and professional development opportunities.

• Work with a top global leader in smart building solutions.

Your Role:

As the Regional Operations Leader, you will be the driving force behind successful project execution in installation, service, and parts within the EMEA region. Collaborating with regional and global teams, you will ensure efficiency, customer satisfaction, and adherence to our high standards. Your focus will be on overseeing project phases from sales handoff to ongoing service support in the rapidly evolving data center sector.

Key Responsibilities:

Project Leadership:

• Lead the installation, service, and parts projects for your assigned region.

• Foster collaboration among regional teams and global support functions.

• Implement project management best practices to ensure adherence to standards and templates.

• Manage transitions between sales, operations, and service teams to ensure customer satisfaction.

Customer Engagement:

• Maintain strong relationships with customers, providing updates on project progress.

• Address and resolve customer escalations promptly.

• Drive accountability within your team to meet commitments made during business reviews.

Operational Excellence:

• Oversee all aspects of project execution including delivery, service, and parts management.

• Collaborate with the Global Center of Excellence to leverage engineering and standardization.

• Optimize processes to enhance efficiency and maintain competitive pricing.

Qualifications:

• Experience in managing data center installations or similar projects.

• Strong leadership skills with the ability to coordinate cross-functional teams.

• Excellent communication and problem-solving abilities.

• Financial oversight skills, including managing project budgets and contract negotiations.

Performance Metrics:

Manage significant revenue and margin targets, ensuring operational efficiency and customer satisfaction across projects.

If you’re ready to take on this exciting challenge and be part of a fast-growing industry, we want to hear from you!