Regional Operations Director

Agincare; East Ham; On-site; GBP 80,000 - 110,000; Full time

Job summary

Agincare Enable is seeking an exceptional Regional Operations Director to lead strategic development and execution of operational strategies across Enable services. The role covers either the South or London region, overseeing quality, safeguarding, staffing, budgets and performance while engaging with commissioners, families and external partners.

You will balance strategic planning with visible operational leadership, drive continuous improvement, develop teams, ensure regulatory compliance

Qualifications

• Minimum of three years' experience in senior management within the care sector.
• Experience working within a profit and loss environment and managing budgets.
• Strong knowledge of national care standards, CQC requirements and relevant legislation.
• Degree-level education or equivalent experience.
• Excellent leadership and people management skills, with a proven track record of developing and supporting teams.
• Ability to travel as required, including occasional evenings, weekends and overnight stays.

Responsibilities

• Establish and maintain a culture of excellence across all operational services, ensuring they are managed to consistently high standards and safety for the people we support.
• Lead, support and develop Operations Managers through effective supervision, coaching and mentoring.
• Take overall financial accountability for your region, including budgetary control, P&L performance and agency expenditure.
• Ensure the people we support are safeguarded and that services maintain a strong culture of safety and regulatory compliance.
• Build and maintain strong relationships with commissioners, care managers, families and external stakeholders.
• Provide effective leadership and management of change across the region as the company develops and grows.

Skills

Leadership

Budget management

Stakeholder engagement

People management

Strategic planning

Education

Degree-level education

Job description

Package Description

Agincare Enable is growing - and we're looking for an exceptional leader to help us take the next step.

Package Description

Agincare Enable is growing - and we're looking for an exceptional leader to help us take the next step.

We exist to empower people with learning disabilities, autism, mental health needs and complex support requirements to live the fullest lives possible. To do this, we need outstanding leadership. That's where you come in.

The Opportunity

As our Regional Operations Director, you'll take strategic responsibility for the development and implementation of operational strategies across Enable support services, ensuring the achievement of objectives and targets for service delivery, quality, growth and financial performance.

We are recruiting for regional leadership across either the South or London. The South region covers our South East (Medway), South Central (Hampshire and Southampton) and South West (Wiltshire, Swindon, Somerset, Dorset, and Bristol) services, and our London region covers services across a number of the capital's boroughs. This role will cover either one of these regions (when applying please specify your preference).

You'll lead a team of Operations Managers, providing strong and visible leadership while ensuring services are delivered to consistently high standards. You'll oversee quality, safeguarding, staffing, budgets and operational performance, while building positive relationships with commissioners, families, care managers and other external stakeholders.

This is a pivotal senior leadership role where you'll balance strategic decision-making with visible operational leadership - driving continuous improvement, supporting the development of your teams, maintaining regulatory compliance and identifying opportunities to grow and develop services across your region.

If you're an experienced care leader who is commercially astute, passionate about high-quality support and confident in leading people through growth and change, we'd love to hear from you.

What You'll Lead & Deliver

Operational Excellence & Service Delivery:

Establish and maintain a culture of excellence across all operational services, ensuring they are managed to consistently high standards and that the people we support are safe and supported to fulfil their potential. You'll ensure services operate in line with company values, policies, CQC regulations and relevant legislation.

High-Performing Teams

Lead, support and develop Operations Managers through effective supervision, coaching and mentoring. You'll ensure appropriate recruitment, induction, staffing levels, training and performance management, while developing a strong culture of collaboration, learning and professional development.

Financial Performance & Growth

Take overall financial accountability for your region, including budgetary control, P&L performance and management of key cost lines. You'll monitor staffing and agency expenditure, drive cost-effective service delivery, maintain strong occupancy and identify and implement opportunities for growth in line with the Enable Business Plan.

Quality, Safeguarding & Risk

Ensure the people we support are appropriately safeguarded and that services maintain a strong culture of safety and effective risk management. You'll oversee quality assurance, audits, complaints, placement stability, health and safety, maintenance and regulatory compliance, while driving continuous improvement and best practice.

Stakeholder Engagement

Build and maintain strong relationships with commissioners, care managers, community learning disability teams, families and other external stakeholders. You'll help enhance the company's reputation, ensure effective communication and identify opportunities to develop new and existing services.

Change & Business Development

Provide effective leadership and management of change across the region as the company develops and grows. You'll support the planning, development and delivery of new services, contribute to operational decision-making and ensure strategic plans are translated into successful delivery.

What We're Looking For

You'll be an experienced, commercially aware and values-led leader with a strong understanding of care delivery and operational management. You'll also bring:

• Minimum of three years' experience in senior management within the care sector, or demonstrable transferable experience from another sector
• Experience working within a profit and loss environment and managing budgets
• A clear understanding of the key challenges involved in the delivery of high-quality care services
• Previous experience or knowledge of working within a customer-focused care service
• Strong knowledge of national care standards, CQC requirements and relevant legislation
• Degree-level education or equivalent experience
• Excellent leadership and people management skills, with a proven track record of developing and supporting teams
• Proven ability to recruit and retain staff in line with statutory and best practice requirements
• Ability to ensure care and support services are consistently delivered to a high standard
• Experience producing management reports and using information to support operational decision-making
• Excellent interpersonal, communication and presentation skills
• Strong IT skills and the ability to work with relevant IT and scheduling systems
• Experience of financial responsibility as a budget holder, particularly within a business growth environment
• Ability to work effectively in a constantly changing environment
• Strong business development skills and the ability to identify opportunities for growth
• Excellent influencing, negotiating and partnership-building skills, with the ability to work collaboratively
• Ability to translate strategic objectives into successful operational delivery
• Ability to travel as required, including occasional evenings, weekends and overnight stays
• Excellent organisational and time-management skills, with the ability to manage and prioritise a varied workload
• Commitment to ongoing personal development and training
• Flexibility to adjust working hours to meet the requirements of the role

About Agincare

Agincare is proudly celebrating 40 years of caring for communities. As a rapidly growing, family-owned care provider with close to 6000 team members, and expanding every day, we continue to strengthen our services through recent care home developments and the launch of our new not-for-profit Children's Services. Today, Agincare is one of the UK's largest care providers, delivering care and nursing homes, home care, extra care, supported living, and live-in care across more than 170 locations across England.

As a signatory of the Care Leaver Covenant, we are committed to supporting care leavers by guaranteeing either an interview or an informal career conversation. We are proud to support the Armed Forces community through our alliance, offering guaranteed interviews to service leavers and members of the military community.

All of our services are regulated by the CQC and Agincare is proud to be an equal opportunities employer and encourage applications from individuals of all backgrounds and experiences. At present, we are unable to offer visa sponsorship.

As care is always in high demand, we have a wide range of exciting opportunities available. If this particular role isn't the right fit for you, we encourage you to explore our other vacancies, www.agincare.com/careers