Regional Manager

OCS; Leicester; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Glassdoor award as an employer

Digital learning via OCS Academy

Retail perks via Hapi app

Professional growth opportunities

Flexible pay with Wagestream

Job summary

OCS UK & Ireland is seeking a Regional Manager to lead facilities management operations across multiple contracts in the UK. You will drive client relationships, oversee budgets, SLAs and service standards while ensuring a safe working environment for colleagues and partners.

You will recruit, train and retain an effective team, deliver hands-on support, and report on performance metrics. A strong focus on health & safety and process improvement is essential.

Qualifications

• Experience in facilities management leadership and client relationship management.
• Ability to manage budgets, MI reporting and service standards.
• Proven track record in delivering health and safety compliance and operational efficiency.

Responsibilities

• Direct performance and behaviours across the Operations function while ensuring budget compliance and value for money.
• Interact with Directors and stakeholders; support and deputise for the National Account Manager when required.
• Monitor and manage SLAs, deliver tasks on time for end users, and oversee invoicing and budgets.

Skills

Facilities management

Verbal and written communication

Prioritising workload

Financial understanding

People skills

Calm under pressure

MS Office

Can-do attitude

Willing to learn

Education

IOSH or equivalent Health & Safety qualification

Tools

CAFM systems

Job description

About The Role:

Shift Pattern: Monday to Friday

To provide professional operational direction, which supports the business in delivering efficiently and effectively its commitments to our clients in the provision of a service completed to a high standard within the agreed budget and service levels.

To oversee the service delivery, managing a team and full responsibility for management of client SLAs.

To have responsibility for the success and safe running of the contracts and to ensure that the team is always operating in a safe environment for themselves, OCS colleagues, our client, members of the public and supply partners.

To ensure that the operational team is recruited, trained and retained thus ensuring the highest level of good-will and motivation towards the company and customers is attained.

To deliver hands-on support and training as required and to ensure that thorough checks are made in conjunction with the supervisory staff and clients to praise and reward excellence and to remedy defective standards immediately.

Must have the ability to work as part of a busy team, self-start and achieve common goals and business strategies.

Health & Safety Purpose: To take a direct interest and management responsibility in the health and safety of yourself and others who may be affected by your work activities

TheRegional Managerwill be skilled in; Client Relationship Management, Budget Management, MI Reporting, Service Standards and Operational Efficiencies.

As part of your role, your key responsibilities will include, but are not limited to:

• To work with all relevant parties to improve the operational systems, processes, and policies in support of the company’s mission which includes contributing andoriginating strategic planning within the operations department and wider business
• To direct the performance and behaviours across the Operations function, ensuring compliance with the Budget and both business strategic and tactical plans.Ensuring the best value return from the business.
• To interact with the Directors and key stakeholders of the business and supportand deputise the National Account Manager when required.
• Monitor and manage SLA's to deliver tasks in a timely and effectivemannerfor the end user.
• To manage daily communications to theOCSteam to highlight areas of focus.
• To complete trend analysis onplanned and reactive tasks.Produce ADHOC, daily, weekly and monthly reports.
• Manage the Invoice process from start tofinish and act as theon-accountfinance controller.
• Manage the budgets and quotes process.
• Manage and maintain Subcontractorinformation anddocumentation
• Support and cover as required through absence of Teams

Health & Safety Responsibilities

• Participate in any communication activities with staff through formal and informal channels on health and safety matters to ensure that there is a free flow of ideas and that morale remains high to promote a proactive approach to health and safety.
• Ensure that the OCS health and safety image is reflected positively through your own actions and those of the operational manager’s team directly reporting to you.
• Ensure that teams are properly trained to competently carry out their duties and responsibilities and acknowledge and accept a personal responsibility for health and safety.
• Ensure that safe systems of work are produced and communicated to your teams and team members prior to the commencement of work activities.
• Ensure that all work activities are properly managed and supervised.
• Manage the health and safety performance of your teams and take appropriate investigative action and disciplinary action (if required ) for any breaches in accordance with Company Procedures or health and safety legislation.
• Build and promote an open and “just culture” for safety that actively encourages open reporting.
• Work closely with the Group Health and Safety team to obtain advice and support and ensure that safety initiatives are implemented within your areas of control.
• Carry out and complete the required number of Senior Management site visits and ensure the Safe Site Inspections are completed by the Operations team
• Ensure you comply with the company’s Near Miss Reporting procedure

Experience And Attributes Essential For The Role

• Previous FacilitiesManagementexperience
• Excellent verbal and written communication skills
• Able to prioritiseworkload in order to meetdeadlines
• Strong financial understanding with keen attention to detail
• Friendly outgoing personality
• The ability toremaincalm under pressure
• Competent intheuse of Microsoft Office applications
• Willing to ‘go the extra mile’ to provide abest-in-classservice
• Willing to learn and continually develop skills
• Hasa ‘Can do’attitude

Experience and attributes desirable for the role:

• Worked with Concept Evolution or similar CAFMsystems
• A Customer Experience mindset
• Health & Safety experience, IOSH or equivalent qualification
• Industry knowledge in Facilities Management
• Financial acumen
• Moves and changesexperience

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.