Regional Homeownership Case Manager

Bromford; Wolverhampton; Sur place; GBP 30 000 - 37 000; Plein temps

Résumé du poste

Bromford in Wolverhampton is seeking a Housing Income Officer to manage day-to-day homeownership queries, drive income recovery, and handle casework across the regional patch. You will work closely with Place-based teams, legal colleagues and external solicitors to secure positive outcomes.

This role offers variety, autonomy and the chance to support customers through budgeting guidance, welfare benefits knowledge and timely arrears recovery, while ensuring GDPR-compliant case records and

Qualifications

• Experience in housing income, leasehold management or neighbourhood management.
• Knowledge of homeownership leases and arrears recovery processes.
• Understanding welfare benefits legislation.
• Ability to work collaboratively with solicitors, legal teams, lenders, and internal colleagues.
• Strong organisational and communication skills.

Responsabilités

• Managing homeownership customer cases from first query through to resolution.
• Handling a wide range of housing management and basic lease related enquiries.
• Supporting customers face-to-face through home visits when needed.
• Driving income collection and arrears recovery activity, including negotiating sustainable payment plans.
• Preparing notices, legal documentation, and referrals to solicitors in line with procedure.
• Completing Income & Expenditure assessments and offering budgeting or welfare benefits guidance.
• Collaborating with colleagues to reduce arrears while balancing customer vulnerability and risk.
• Maintaining accurate case records and complying with GDPR requirements.
• Identifying risks early and escalating high‑risk or complex cases appropriately.
• Providing customer insight to help shape and improve service delivery.

Connaissances

Housing income

Leasehold management

Neighbourhood management

Formation

GCSEs in Maths and English

Description du poste

Bromford in Wolverhampton is seeking a Housing Income Officer to manage day-to-day homeownership queries, drive income recovery, and handle casework across the regional patch. You will work closely with Place-based teams, legal colleagues and external solicitors to secure positive outcomes.

This role offers variety, autonomy and the chance to support customers through budgeting guidance, welfare benefits knowledge and timely arrears recovery, while ensuring GDPR-compliant case records and