Home Ownership Case Handler - Hybrid (Gloucestershire)

Bromford Housing Group; England; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working across main locations &

Health & well-being benefits

Pension contributions up to 10%

Employee Assistance Programme (24/7 GP

Benefits allowance £500

Generous holiday & sick pay

CIH qualification funded

Job summary

Bromford Housing Group is seeking a dedicated professional to manage day-to-day homeownership queries and income recovery across the Gloucestershire region. You will handle case management, liaise with Place-based teams, legal colleagues and external solicitors to drive positive outcomes.

The role offers variety, autonomy and the opportunity to make a real difference in customers’ lives, including those needing extra guidance.

Qualifications

• Experience in housing income, leasehold management, neighbourhood management or similar.
• Knowledge of homeownership leases and arrears recovery processes.
• Understanding of welfare benefits legislation.
• Ability to collaborate with solicitors, legal teams, lenders and internal colleagues.
• Strong organisational and communication skills.

Responsibilities

• Manage homeownership customer cases from first query to resolution.
• Handle a wide range of housing management and basic lease enquiries.
• Support customers face-to-face via home visits when needed.
• Drive income collection and arrears recovery; negotiate payment plans.
• Prepare notices, legal documents, and referrals to solicitors.
• Complete Income & Expenditure assessments and provide budgeting/welfare guidance.
• Maintain accurate case records; ensure GDPR compliance.
• Identify risks early and escalate complex cases.
• Provide customer insights to improve service delivery.
• Participate in home ownership customer consultation events.

Skills

Housing income experience

Leasehold management

Arrears recovery

Welfare benefits knowledge

Stakeholder collaboration

Organisation & communication

Education

GCSEs Maths & English

Job description

Bromford Housing Group is seeking a dedicated professional to manage day-to-day homeownership queries and income recovery across the Gloucestershire region. You will handle case management, liaise with Place-based teams, legal colleagues and external solicitors to drive positive outcomes.

The role offers variety, autonomy and the opportunity to make a real difference in customers’ lives, including those needing extra guidance.