Regional Dealer Performance Manager, Aftersales

JR United Kingdom; United Kingdom; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Regional Dealer Performance Manager for Aftersales in the UK. This pivotal role focuses on enhancing aftersales performance across a network of authorized dealers, ensuring optimal customer experience and driving revenue growth. The successful candidate will leverage their expertise in aftersales management to build strong relationships with dealers, monitor performance metrics, and implement improvement plans. Join a forward-thinking company committed to sustainable mobility and customer satisfaction, where your contributions will have a significant impact on the dealer network's success.

Qualifications

• Proven experience in aftersales management and OEM operations.
• Exceptional problem-solving and analytical skills.

Responsibilities

• Drive customer experience and commercial results with dealer partners.
• Monitor customer feedback and address service issues.

Skills

Aftersales Management

Analytical Skills

Problem-Solving

Communication Skills

Stakeholder Management

Job description

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Regional Dealer Performance Manager, Aftersales, united kingdom

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Client:

Harris Maxus UK

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Company Overview

Maxus UK is a forward-thinking automotive company focused on delivering cutting-edge solutions in sustainable mobility. As a manufacturer, we are committed to establishing a strong and customer-focused aftersales service that supports our growing range of vehicles and technology, ensuring customer satisfaction throughout the entire ownership experience.

Job Purpose

The Dealer Performance Manager - Aftersales is responsible for leading Maxus UK’s aftersales performance in a designated region, with a focus on working together with the Authorised Repairer network to deliver benchmark customer experience, and driving aftersales revenue and performance across dealers in the region. The Dealer Performance Manager acts as a key liaison between the dealers and the OEM, providing support, guidance, and strategic direction to enhance the operational efficiency, customer service levels and profitability of the dealer network.

Location: Central or South England

Responsibilities

- Act as the key aftersales interface between Maxus UK and our dealer partners, building strong, supportive relationships in order to drive customer experience and commercial results.

- Monitor customer feedback and work closely with the dealer network to address any service issues or concerns.

- Identify training needs and gain agreement to training courses to ensure customer service delivery is optimal.

- Act as a point of escalation for customer problems in order to resolve issues and improve customer experience.

- Agree and implement measurable improvement plans with the Senior Dealership Management team.

- Ensure full Dealer adherence to Aftersales Franchise Standards.

- Carry out detailed dealer performance analysis and reporting to keep senior managers informed and to contribute appropriate recommendations that will improve business results.

- Drive aftersales business growth and profitability through parts, accessories, and service operations.

- Work closely with other departments such as Customer Uptime, Warranty, Sales, and Marketing to ensure alignment in promoting all areas for Maxus UK.

Experience

- Proven experience in aftersales management, including OEM and dealer operations, service management preferable.

- Exceptional problem-solving and analytical skills with the ability to manage complex situations.

- A strong understanding of customer experience and its relationship with aftersales profitability.

- Excellent communication, influencing and stakeholder management skills, capable of working across all levels with dealers, customers, and internal teams.

- Ability to drive continuous improvement in a fast-paced, dynamic environment, ensuring alignment with company strategy and objectives.

- Well organized with exceptional time management skills and a flexible approach to work prioritization.

- Excellent business consultancy skills with a high degree of commercial awareness.