Regional Dealer Performance Manager, Aftersales

Harris Maxus UK; United Kingdom; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player seeks a Regional Dealer Performance Manager to enhance aftersales performance across dealers in Central or South England. This pivotal role involves building strong relationships with dealer partners, driving customer satisfaction, and implementing measurable improvement plans. The ideal candidate will possess proven aftersales management experience, exceptional problem-solving skills, and a keen understanding of customer experience. Join a forward-thinking automotive company dedicated to sustainable mobility and be part of a dynamic team focused on delivering excellence in service and performance.

Qualifications

• Proven experience in aftersales management, including OEM and dealer operations.
• Exceptional problem-solving and analytical skills for managing complex situations.
• Strong understanding of customer experience and its relationship with profitability.

Responsibilities

• Act as the key aftersales interface between Maxus UK and dealer partners.
• Monitor customer feedback and address service issues with the dealer network.
• Drive aftersales business growth through parts, accessories, and service operations.

Skills

Aftersales Management

Customer Experience

Analytical Skills

Communication Skills

Stakeholder Management

Problem Solving

Time Management

Job description

Regional Dealer Performance Manager, Aftersales

Regional Dealer Performance Manager, Aftersales

Maxus UK is a forward-thinking automotive company focused on delivering cutting-edge solutions in sustainable mobility. As a manufacturer, we are committed to establishing a strong and customer-focused aftersales service that supports our growing range of vehicles and technology, ensuring customer satisfaction throughout the entire ownership experience.

Job Purpose

The Dealer Performance Manager - Aftersales is responsible for leading Maxus UK’s aftersales performance in a designated region, with a focus on working together with the Authorised Repairer network to deliver benchmark customer experience, and driving aftersales revenue and performance across dealers in the region. The Dealer Performance Manager acts as a key liaison between the dealers and the OEM, providing support, guidance, and strategic direction to enhance the operational efficiency, customer service levels and profitability of the dealer network.

Location: Central or South England

Responsibilities

- Act as the key aftersales interface between Maxus UK and our dealer partners, building strong, supportive relationships in order to drive customer experience and commercial results.

- Monitor customer feedback and work closely with the dealer network to address any service issues or concerns.

- Identify training needs and gain agreement to training courses to ensure customer service delivery is optimal.

- Act as a point of escalation for customer problems in order to resolve issues and improve customer experience.

- Agree and implement measurable improvement plans with the Senior Dealership Management team.

- Ensure full Dealer adherence to Aftersales Franchise Standards.

- Carry out detailed dealer performance analysis and reporting to keep senior managers informed and to contribute appropriate recommendations that will improve business results.

- Drive aftersales business growth and profitability through parts, accessories, and service operations.

- Work closely with other departments such as Customer Uptime, Warranty, Sales, and Marketing to ensure alignment in promoting all areas for Maxus UK.

Experience

- Proven experience in aftersales management, including OEM and dealer operations, service management preferable.

- Exceptional problem-solving and analytical skills with the ability to manage complex situations.

- A strong understanding of customer experience and its relationship with aftersales profitability.

- Excellent communication, influencing and stakeholder management skills, capable of working across all levels with dealers, customers, and internal teams.

- Ability to drive continuous improvement in a fast-paced, dynamic environment, ensuring alignment with company strategy and objectives.

- Well organized with exceptional time management skills and a flexible approach to work prioritization.

- Excellent business consultancy skills with a high degree of commercial awareness.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Motor Vehicle Manufacturing

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