Regional Cooling Service Representative

Schneider Electric; United Kingdom; Hybrid; GBP 50,000 - 76,000; Full time

Benefits offered by this job

Competitive salary & Bonus Scheme

28 Days Annual Leave + Public Holidays

Pension Scheme

Employee Share Ownership Programme

Health & wellbeing support options

Gym Flex

Open Talent Market (internal mobility)

Job summary

Schneider Electric is seeking a Regional Cooling Service Representative (Specialist Senior Service Representative I) for UK-wide coverage with international travel. You will perform startup, commissioning, and on-site analysis for cooling systems, troubleshoot issues, and train customers on operation and maintenance.

Your role emphasizes complex projects, documentation, and collaboration with service engineers and partners to ensure optimal unit performance and reliability.

Qualifications

• University degree in mechanical or electrotechnical field.
• Experience with commissioning or field service repair of HVAC equipment.
• Fluent English (B2+).
• Willingness to travel internationally (approximately 70%+).

Responsibilities

• Perform startup and commissioning on cooling equipment across the product range.
• Evaluate unit installation quality and hydraulic circuits.
• Assess system installation and operating conditions.
• Make onsite adjustments for optimal running conditions.
• Identify root causes related to quality, software, or operation.
• Train customers on basic equipment operations.
• Conduct preventive and corrective maintenance for cooling systems.

Skills

HVAC principles

English proficiency (B2+)

Analytical & problem solving

Documentation & reporting

Travel readiness

Education

University degree (Mechanical or Electrotechnical)

Tools

MS Office

AutoCAD

Acrobat

Job description

Regional Cooling Service Representative (Data Center Cooling) - Specialist Senior Service Representative I

Location - UK wide (role includes international onsite travel)

Your mission:

The Regional Cooling Service Representative (Specialist Senior Service Representative I) is responsible to provide professional on-site services for cooling range of products produced by Schneider Electric to its customers including commissioning, technical on-site analysis, resolve customer's issues. Regional Cooling Service Representative is primary focusing on complex & critical projects, including troubleshooting & on-site support for Cooling Equipment & Systems (air- or water-cooled chillers, CRAC/CRAH units, Fan Walls, Liquid cooling)

Your main responsibilities:

• Perform Startup & Commissioning on all equipment across the entire cooling product range
• Evaluate unit installation (e.g. the quality of pipes for in units and the hydraulic circuit for chillers);
• Evaluate system's installation & operational conditions
• Ability to perform onsite adjustments to bring the units to the best running conditions
• Be able to identify if the failure is related to a quality issue/ software issue / operation condition issue (Root cause Analysis)
• Work with another Schneider Electric service engineers & partners during site interventions
• Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location
• Train Schneider Electric customers on basic operations of the equipment
• Ability to perform preventive & corrective maintenance for cooling systems

About You:

• Thorough understanding of HVAC principles, specifically cooling and basic knowledge of electricity
• Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members
• Must comply with all safety policies, practices and procedures
• Ability to read, analyse, and interpret general business procedures, professional documents, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Handle multiple tasks simultaneously
• Willingness to travel internationally for 70% of the working time (and more)

Education and Experience:

• University education - Mechanical or Electrotechnical education (University degree)
• Previous commissioning or field service repair with HVAC or cooling equipment
• Confirmed experience with Cooling Equipment & Solutions (air cooling, air- or water-cooled chillers)
• Experience with precision cooling is real advantage
• Experiences with HVAC, generators, fire detection/suppression
• Mandatory: fluent communication in English language (B2+ level min)
• Flexibility & Reliability, Focus on technical details & Customer focus, Team player, Leadership skills
• Good Software tools literacy: MS Office, Acrobat, AutoCAD

What we offer you:

• Competitive salary & Bonus Scheme
• 28 Days Annual Leave + Public Holidays
• Pension Scheme
• Employee Share Ownership Programme
• Various Health & Wellbeing Support Options
• Gym Flex
• Open Talent Market (internal mobility opportunities + access to mentors & projects globally)
• Shopping & Dining Discounts
• Learning Portal and much more.

Inclusion & Diversity

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.

Equal Opportunity Employer

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

Location & Salary

For this UK based position, the expected pay range is GBP 50,400 - GBP 75,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market.

We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life's challenges.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.