Regional Control Room Manager

Mitie; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

Mitie is seeking a Regional Operations Centre Manager to maintain security and life safety for clients, staff and premises across UK&I and MEA. The role oversees CCTV, access control and alarm systems and leads investigations and incident response.

The post requires demonstrable people management experience, a CCTV license, and the ability to coordinate with vendors and internal teams. Shift pattern is 4-on/4-off including nights, and pay is £21.74 per hour.

Qualifications

• Must have demonstrable experience in people management.
• Experience carrying out investigations and disciplinaries.
• Confidently apply HR policies when dealing with investigations and disciplinaries.
• Carry out and record welfare check calls with one-man sites.
• Complete & maintain Mitie/CBRE contract and compliance documentation for ROC/SCR personnel.
• Train and uplift ROCOs for ROCM duties.
• Report to Mitie management any insubordination, undesired conduct or negligence.
• Carry out performance reviews for ROCOs.
• Record welfare meetings for ROC/SCR personnel.
• Report safety hazards, injuries and 1st aid incidents within 12 hours.
• Conduct scenario exercises to test KOD knowledge and close knowledge gaps.
• Maintain working knowledge of current Mitie HR policies.

Responsibilities

• Oversee proactive management/monitoring of CCTV, access control and panic alarms in UK&I and MEA.
• Triage alarms and investigate to reduce impact on bank operations.
• Coordinate with the bank's security systems team and vendors on nuisance alarms and downtime.
• Provide timely data from system alarms to relevant teams.
• Ensure compliance with data protection in investigations, databases, CCTV and access records.
• Manage emergency response activities for executive residences in partnership with external monitors.
• Maintain EEP records and update them as instructed by EEP management.
• Attend weekly sister bank calls and deliver comprehensive reports to Client and Senior Management.
• Ensure contract/compliance documentation for ROC/SCR personnel is complete and up to date.

Job description

Job Title: Regional Operations Centre Manager

Responsible to: Security Operations Manager

Scope: UK&I and MEA - all activities within this JD apply to the UK&I and MEA.

Role Overview: To maintain the security and life safety of the clients, staff, property, information, operation and reputation.

Pay: £21.74 per hour

Shift pattern: 4 days on, 4 days off, 4 nights on, 4 days off

NB* This is a licensed role. CCTV license is required.

Security System Responsibilities:

• Oversee proactive management/ monitoring of all security systems, including CCTV, access control and panic alarms, in UK&I and MEA region.
• Carry out immediate triage and investigation into alarms arising from all security systems to reduce potential impact to bank operations.
• Work with bank's corporate security systems team and vendors, to triage nuisance alarms and security system downtime.
• Furnish the bank's corporate security systems team and vendors with timely data arising from system alarms.
• Comply with Data Protection requirements in matters relating to investigations, databases, CCTV and access records.
• Report immediately any/ all equipment faults to the relevant vendor, providing correct details.
• Effective and timely reporting/ escalation of information or activities which can be regarded as potential threats to Deutsche Bank from internal and external sources.
• Complete baseline CCTV patrols of all local and regional assets.

Events & Executive Protection Responsibilities

• Manage and oversee all emergency response activities for executive residences in conjunction with external monitoring companies and elevate back into the bank and EEP management team.
• Maintain EEP records and affect changes to these upon instruction from EEP management.

Training and HR and Responsibilities

• Must have demonstrable experience in people management.
• Experience carrying out investigations and disciplinaries.
• Confidently apply HR for policies when dealing with investigations and disciplinaries.
• Carry out and record welfare check calls with one-man sites.
• Complete & maintain all Mitie and CBRE contract and compliance documentation for all ROC/ SCR personnel under your responsibility.
• Train and uplift ROCOs where they can fully and confidently undertake ROCM duties.
• Report to Mitie site management any instances of insubordination, undesired conduct or behaviour or negligence.
• Carry out performance reviews for ROCOs under your responsibility.
• Carry out and record welfare meetings for all ROC/ SCR personnel under your responsibility.
• Report safety hazards, injuries and 1st aid incidents within 12hrs.
• Carry out scenario exercises to test KOD knowledge and conduct training to close knowledge gaps.
• Maintain working knowledge of current Mitie HR policies.

Travel and Traveller Security Responsibilities

• Monitor, remain alert to, communicate and elevate local and regional security events which might impact business travellers and/ or operations.
• Contact travellers to establish safety and or monitor and support with travel disruptions.
• Carry out call tree tests to establish staff safety in conflict regions.
• Good understanding of travel risk management.

Crisis and Emergency Response and Management Responsibilities

• Effectively support/ enact Deutsche Bank Crisis Management procedures and processes.
• Respond to and manage emergencies and escalation/ communicate incidents in accordance with Corporate Security and Non-Financial Risk Management (NFRM) Key Operating Documents (KODs).
• Maintain a good working knowledge of the Incident Management processes.
• Respond to emergency situations and assist with emergency building evacuations when necessary.
• Manage, coordinate and escalation emergency calls and incidents relating to security and life safety events.
• Provide first aid if required when responding to an emergency medical situation.

Compliance, Communication and Administrative Responsibilities

• Attend the weekly Sister Bank call and produce comprehensive report detailing content to the Client and Senior Management.
• Manage, review and implement agreed ROC/ SCR KOD's.
• Ensure ROC/ SCR communication is delivered to a professional standard and undertake remedial action where it falls below expected standards.
• Maintain clear, concise radio and telephone communication to colleagues and Mitie management at all times.
• Deal with the client and Deutsche Back staff in a professional, effective and courteous manner.
• Record and escape any/ all security breaches.
• Attend weekly Ops meetings and brief ROC teams on threat intel, ops changes and events.
• Ensure adequate and effective staffing levels are maintained across the ROC/ SCR.

Legal and Legislative Responsibilities.

• Possess strong understanding of data privacy and GDPR and how/ where/ when to apply this.
• Maintain records of data release forms for audit.

Skills and Competencies

• Strong command of the English language.
• Ability to communicate (spoken and written) clearly and concisely.
• Portray a calm and comforting demeanour while dealing with emergencies and incidents.
• Well-developed interpersonal skills and networking ability.
• Strong motivation and understanding of management techniques.
• Possess a proactive, logical and inquisitory approach to security duties to be able to deliver under pressure.

Authority:

• Recommend changes to existing KODs in order to maintain the security and safety of the Clients property, information and/ or staff.
• Suggest changes to equipment based on an end user perspective to maintain effective operation of the ROC function.

Nil Authority:

• To permanently alter any section of the assignment instructions without the consent of Mitie management and or the Client.
• To alter or attempt to alter any records, reports or databases maintained by the installed equipment.
• To obtain goods or services amounting to capital expenditure without the consent of Mitie management and or the Client.