Regional Control Room Manager

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

Mitie Stars

Job summary

Deutsche Bank in the UK is seeking a Regional Operations Centre Manager to oversee security, life safety and emergency response across UK&I and MEA. You will manage CCTV, access control and alarm systems, coordinate with vendors and internal teams, and ensure regulatory compliance.

The role requires strong people management, investigation experience and the ability to train ROCOs and SCR personnel. A CCTV license and UK security credentials are essential.

Qualifications

• Must have demonstrable experience in people management.
• Experience carrying out investigations and disciplinaries.
• Carry out welfare check calls with one-man sites.
• Maintain contract and compliance documentation for ROC/SCR personnel.

Responsibilities

• Oversee proactive management/ monitoring of all security systems, including CCTV, access control and panic alarms, in UK&I and MEA.
• Carry out triage and investigation into alarms to protect bank operations.
• Coordinate with security systems team and vendors to triage alarms and downtime.
• Provide timely data from system alarms to relevant teams and ensure GDPR compliance.
• Report equipment faults to vendors with accurate details.
• Escalate information on potential threats to Deutsche Bank from internal/external sources.
• Complete baseline CCTV patrols of local and regional assets.
• Manage emergency response activities for executive residences with monitoring partners.
• Maintain EEP records and update per instructions.

Skills

Security management

CCTV systems

HR policy knowledge

Emergency response

Tools

CCTV license

Job description

Job Description

Job Title: Regional Operations Centre Manager

Better places, thriving communities.

DEUTSCHE BANK - CORPORATE SECURITY

Job Description

Job Title: Regional Operations Centre Manager

Responsible to: Security Operations Manager

Scope: UK&I and MEA – all activities within this JD apply to the UK&I and MEA.

Role Overview: To maintain the security and life safety of the clients, staff, property, information, operation and reputation.

Pay: £21.74 per hour

Shift pattern: 4 days on, 4 days off, 4 nights on, 4 days off

NB* This is a licensed role. CCTV license is required.

Security System Responsibilities

• Oversee proactive management/ monitoring of all security systems, including CCTV, access control and panic alarms, in UK&I and MEA region.
• Carry out immediate triage and investigation into alarms arising from all security systems to reduce potential impact to bank operations.
• Work with bank's corporate security systems team and vendors, to triage nuisance alarms and security system downtime.
• Furnish the bank's corporate security systems team and vendors with timely data arising from system alarms.
• Comply with Data Protection requirements in matters relating to investigations, databases, CCTV and access records.
• Report immediately any/ all equipment faults to the relevant vendor, providing correct details.
• Effective and timely reporting/ escalation of information or activities which can be regarded as potential threats to Deutsche Bank from internal and external sources.
• Complete baseline CCTV patrols of all local and regional assets.

Events & Executive Protection Responsibilities

• Manage and oversee all emergency response activities for executive residences in conjunction with external monitoring companies and elevate back into the bank and EEP management team.
• Maintain EEP records and affect changes to these upon instruction from EEP management.

Training And HR And Responsibilities

• Must have demonstrable experience in people management.
• Experience carrying out investigations and disciplinaries.
• Confidently apply HR for policies when dealing with investigations and disciplinaries.
• Carry out and record welfare check calls with one-man sites.
• Complete & maintain all Mitie and CBRE contract and compliance documentation for all ROC/ SCR personnel under your responsibility.
• Train and uplift ROCOs where they can fully and confidently undertake ROCM duties.
• Report to Mitie site management any instances of insubordination, undesired conduct or behaviour or negligence.
• Carry out performance reviews for ROCOs under your responsibility.
• Carry out and record welfare meetings for all ROC/ SCR personnel under your responsibility.
• Report safety hazards, injuries and 1st aid incidents within 12hrs.
• Carry out scenario exercises to test KOD knowledge and conduct training to close knowledge gaps.
• Maintain working knowledge of current Mitie HR policies.

Travel And Traveller Security Responsibilities

• Monitor, remain alert to, communicate and elevate local and regional security events which might impact business travellers and/ or operations.
• Contact travellers to establish safety and or monitor and support with travel disruptions.
• Carry out call tree tests to establish staff safety in conflict regions.
• Good understanding of travel risk management.

Crisis And Emergency Response And Management Responsibilities

• Effectively support/ enact Deutsche Bank Crisis Management procedures and processes.
• Respond to and manage emergencies and elevate/ communicate incidents in accordance with Corporate Security and Non-Financial Risk Management (NFRM) Key Operating Documents (KODs).
• Maintain a good working knowledge of the Incident Management processes.
• Respond to emergency situations and assist with emergency building evacuations when necessary.
• Manage, coordinate and elevate emergency calls and incidents relating to security and life safety events.
• Provide first aid if required when responding to an emergency medical situation.

Compliance, Communication And Administrative Responsibilities

• Attend the weekly Sister Bank call and produce comprehensive report detailing content to the Client and Senior Management.
• Manage, review and implement agreed ROC/ SCR KOD's.
• Ensure ROC/ SCR communication is delivered to a professional standard and undertake remedial action where it falls below expected standards.
• Maintain clear, concise radio and telephone communication to colleagues and Mitie management at all times.
• Deal with the client and Deutsche Back staff in a professional, effective and courteous manner.
• Record and elevate any/ all security breaches.
• Attend weekly Ops meetings and brief ROC teams on threat intel, ops changes and events.
• Ensure adequate and effective staffing levels are maintained across the ROC/ SCR.

Legal And Legislative Responsibilities.

• Possess strong understanding of data privacy and GDPR and how/ where/ when to apply this.
• Maintain records of data release forms for audit.

Skills And Competencies

• Strong command of the English language.
• Ability to communicate (spoken and written) clearly and concisely.
• Portray a calm and comforting demeanour while dealing with emergencies and incidents.
• Well-developed interpersonal skills and networking ability.
• Strong motivation and understanding of management techniques.
• Possess a proactive, logical and inquisitory approach to security duties to be able to deliver under pressure.

Authority

• Recommend changes to existing KODs in order to maintain the security and safety of the Clients property, information and/ or staff.
• Suggest changes to equipment based on an end user perspective to maintain effective operation of the ROC function.

Nil Authority

• To permanently alter any section of the assignment instructions without the consent of Mitie management and or the Client.
• To alter or attempt to alter any records, reports or databases maintained by the installed equipment.
• To obtain goods or services amounting to capital expenditure without the consent of Mitie management and or the Client.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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