Regional Caseworker (South Wales)

LLOYD'S REGISTER INTERNATIONAL; Wales; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Generous car allowance

29 days annual leave

Pension scheme (7%)

Cycle to work

Medicash health plan

Blue light card

Job summary

Royal Naval Benevolent Trust seeks a Regional Caseworker to deliver community-based wellbeing support across South Wales with hybrid working and regular travel to Bristol and Gloucestershire. The role requires a full driving licence and access to a vehicle.

You will raise applications for financial assistance, signpost housing, mental health and debt support, and liaise with local charities and statutory services to empower individuals and strengthen families.

Qualifications

• Full driving licence and access to a vehicle.
• Experience in welfare or casework preferred.
• Strong communication and partnership building within communities.

Responsibilities

• Deliver Support & Raise Applications: Raise applications for financial assistance using MOSAIC CMS and Lightning Reach.
• Provide Holistic, Person-Centred Care: Signpost and refer to housing, mental health, or debt management support; liaise with multi-disciplinary agencies.
• Build Local Presence & Partnerships: Engage Armed Forces, Veterans’ and family hubs; build relationships with local charities and councils.
• Maintain Ongoing Support & Evaluation: Conduct follow-ups and wellbeing surveys; ensure feedback loops stay relevant.
• Compliance & Record Keeping: Maintain GDPR-compliant records; keep training up to date.
• Community Engagement & Events: Represent RNBT at Armed Forces Day and local events.

Job description

Regional Caseworker (South Wales)

Location:Hybrid

Salary:£30,000 - £35,000 plus car allowance & benefits

Job type:Permanent full-time 37 hours per week, Home-based Hybrid in South Wales Regular travel across South Wales and occasional coverage in Bristol and Gloucestershire.

The Royal Naval Benevolent Trust is a Royal Navy & Royal Marine charity that gives help, in cases of need, to serving and former Royal Naval ratings and Royal Marines. We also help their partners, children and some others connected with them. The RNBT has a ‘family-run’ feel and we have carefully created a supportive, friendly and close-knit team, making it a unique and very special place to work.

About the Role

The Casework Service, launched in April 2025, is a cornerstone of RNBT’s 5-year strategic vision. Our goal is to place Caseworkers directly within the communities they serve, creating local networks of support and building trust within the armed forces and veteran populations. By working closely with local charities, welfare organisations, and statutory services, the Regional Wellbeing Caseworker helps ensure timely, holistic, and practical support is delivered in a way that empowers individuals and strengthens families.

The RNBT is seeking a dedicated and compassionate Regional Caseworker to deliver high-quality casework to support our beneficiaries across South Wales. The role will also require travel to provide coverage and support in the Bristol and Gloucestershire areas as needed.

A full driving licence and access to a vehicle are essential.

Key Responsibilities

• Deliver Support & Raise Applications
  • Raise applications for financial assistance using MOSAIC CMS and Lightning Reach.
  • Assess needs through home visits and raise applications for financial assistance requests.
• Provide Holistic, Person-Centred Care
  • Offer tailored advice and guidance, signposting and referring to other organisations for housing, mental health, or debt management support.
  • Liaise with multi-disciplinary agencies as required.
• Build Local Presence & Partnerships
  • Maintain visibility and engagement in Armed Forces, Veterans’, and family hubs and organisations across your region.
  • Develop strong working relationships with local support charities, councils, and community stakeholders.
• Maintain Ongoing Support & Evaluation
  • Conduct follow-up contact and regular ONS 4 wellbeing surveys to measure outcomes and identify ongoing needs.
  • Ensure feedback loops are closed and support remains relevant.
• Compliance & Record Keeping
  • Record all interactions securely, maintaining GDPR-compliant records and adhering to RNBT’s Casework Manual.
  • Keep personal training and skills up to date.
• Community Engagement & Events
  • Represent RNBT at relevant events including Armed Forces Day, family fun days, and local community gatherings.
• Represent RNBT at relevant events including

Occasionally support other RNBT initiatives and projects where needed.

What We Offer

In addition to a competitive salary, we offer a generous suite of benefits to our employees including:

1. Generous car allowance
2. 29 days annual leave plus public holidays
3. 7% employer contribution pension scheme
4. Cycle to work scheme
5. Medicash health plan
6. Eligible for blue light card
7. A values-driven culture and the opportunity to make a meaningful difference

A full job description is available on request.

As a Silver accredited Armed Forces Covenant signatory, we are committed to supporting the Armed Forces community and recognising the value that serving personnel, reservists, veterans, and military families bring to our organisation. We welcome applications from all members of the Armed Forces community and are committed to ensuring fair treatment throughout the recruitment process.

We are proud to be a Disability Confident Committed Employer. If you would like to find out more about working for The Royal Naval Benevolent Trust please contact us at [e-mail] or visit www.rnbt.org.uk

CLOSING DATE FOR APPLICATIONS: Midnight Sunday 13 September 2026