Regional Caseworker (Devon & Somerset)

The Royal Naval Benevolent Trust; United Kingdom; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

29 days annual leave

Cycle to work scheme

Blue Light Card

Values-driven culture

Job summary

The Royal Naval Benevolent Trust is seeking a Regional Wellbeing Caseworker to join our community-based welfare team serving Royal Navy personnel and their families. You will assess needs, provide holistic support, and signpost to local services.

You will travel within your region, build partnerships with local charities and organisations, and help families access financial assistance while keeping GDPR-compliant records and contributing to RNBT’s strategic vision.

Qualifications

• Frontline welfare support to serving and former Royal Navy personnel and their families.

Responsibilities

• Provide frontline welfare support to serving and former Royal Navy personnel and their families.
• Travel within your allocated region and occasional home visits to assess needs and provide financial assistance.
• Build meaningful relationships with local charities, councils, and community stakeholders.
• Signpost and refer to housing, mental health, debt management, and other support services.
• Maintain GDPR-compliant records and ensure ongoing follow-up and evaluation of outcomes.
• Represent RNBT at events and maintain an active local presence.

Job description

Salary: £30,000 - £35,000 per annum plus car allowance benefits

Job type: Permanent full-time 37 hours per week, Home-based Hybrid in Devon & Somerset

The Royal Naval Benevolent Trust is a Royal Navy & Royal Marine charity that gives help, in cases of need, to serving and former Royal Naval ratings and Royal Marines. We also help their partners, children and some others connected with them. The RNBT has a ‘family-run’ feel and we have carefully created a supportive, friendly and close-knit team, making it a unique and very special place to work.

About the Role

The Casework Service, launched in April 2025, is a cornerstone of RNBT’s 5-year strategic vision. Our goal is to place Caseworkers directly within the communities they serve, creating local networks of support and building trust within the armed forces and veteran populations.

By working closely with local charities, welfare organisations, and statutory services, the Regional Wellbeing Caseworker helps ensure timely, holistic, and practical support is delivered in a way that empowers individuals and strengthens families.

Key Responsibilities

As a Regional Wellbeing Caseworker (RWC), you’ll provide frontline welfare support to serving and former Royal Navy and Royal Marines personnel and their families. You’ll be the first point of contact for many who are experiencing crisis, distress, or financial difficulty.

This is a community-based role requiring regular travel within your allocated region and occasional home visits. You’ll build meaningful relationships, assess needs with empathy, and help individuals access financial assistance and wider holistic support.

You’ll also act as a connector, linking people with local services and ensuring they don’t face their challenges alone. Above all, you’ll be a compassionate listener and a dependable advocate for our beneficiaries.

• Raise applications for financial assistance using MOSAIC CMS and Lightning Reach.
• Assess needs through home visits and raise applications for financial assistance requests.
• Provide Holistic, Person-Centred Care
  • Offer tailored advice and guidance, signposting and referring to other organisations for housing, mental health, or debt management support.
  • Liaise with multi-disciplinary agencies as required.
• Build Local Presence & Partnerships
  • Maintain visibility and engagement in Armed Forces, Veterans’, and family hubs and organisations across your region.
  • Develop strong working relationships with local support charities, councils, and community stakeholders.
• Maintain Ongoing Support & Evaluation
  • Conduct follow-up contact and regular ONS 4 wellbeing surveys to measure outcomes and identify ongoing needs.
  • Ensure feedback loops are closed and support remains relevant.
• Compliance & Record Keeping
  • Record all interactions securely, maintaining GDPR-compliant records and adhering to RNBT’s Casework Manual.
  • Keep personal training and skills up to date.
• Community Engagement & Events
  • Represent RNBT at relevant events including Armed Forces Day, family fun days, and local community gatherings.

Occasionally support other RNBT initiatives and projects where needed.

What We Offer

In addition to a competitive salary, we offer a generous suite of benefits to our employees including:

• 29 days annual leave plus public holidays
• Cycle to work scheme
• Eligible for blue light card
• A values-driven culture and the opportunity to make a meaningful difference

A full job description is available on request.

As a Silver accredited Armed Forces Covenant signatory, we are committed to supporting the Armed Forces community and recognising the value that serving personnel, reservists, veterans, and military families bring to our organisation. We welcome applications from all members of the Armed Forces community and are committed to ensuring fair treatment throughout the recruitment process.

We are proud to be a Disability Confident Committed Employer.

If you would like to find out more about working for The Royal Naval Benevolent Trust please contact us at [e-mail] or visit www.rnbt.org.uk

CLOSING DATE FOR APPLICATIONS: Midnight Sunday 13 September 2026