Regional Business Change Manager ( South East Region )

NHS Arden & GEM CSU; London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

Join a pioneering organization dedicated to transforming healthcare through data-driven solutions. In this role, you'll spearhead the rollout of the Federated Data Platform, enhancing patient care and operational efficiency across NHS Trusts and Integrated Care Boards. You'll build strong relationships, lead change initiatives, and empower healthcare professionals to leverage data effectively. This position offers a unique opportunity to make a significant impact in the health sector, driving improvements that benefit both staff and patients. If you're passionate about making a difference and have a knack for managing complex change, this role is perfect for you.

Benefits

Flexible Working Hours

Support for Professional Development

Work-Life Balance

Access to NHS Benefits

Qualifications

• Proven experience in leading complex business change programmes in healthcare.
• Strong relationship-building skills with the ability to influence at all levels.

Responsibilities

• Lead the adoption and implementation of the Federated Data Platform.
• Conduct change impact assessments and ensure staff readiness for new systems.

Skills

Business Change Management

Stakeholder Engagement

Change Management Methodologies

Project Management

Data Integration

Education

Master’s Degree or Equivalent

Professional Qualifications in Project Management

Tools

MS Project

Agile Methodologies

Job description

Main area: Administration

Grade: NHS AfC: Band 8b

Contract: Permanent

Hours: Full time - 37.5 hours per week (Hybrid: Approximately 2 Trust/ICB visits per week, one day every 2 weeks in London Waterloo, with the remainder of the week working from home.)

Job ref: FDP - 6879016

Employer: Arden and GEM Commissioning Support Unit

Employer type: NHS

Site: Wellington House

Town: London

Salary: Per Annum

Closing: 10/01/2025 23:59

Regional Business Change Manager (South East Region)

NHS AfC: Band 8b

Arden & GEM is a leading Commissioning Support Unit (CSU) working across the health and care system in England to provide transformational solutions, business support, and clinical services. We work in partnership with other health and care organisations to design, develop, and deliver better care for patients that improves health outcomes while making efficient use of resources.

Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values, and a thorough understanding of our clients and the challenges they face.

Job Overview

In this role, you will drive the effective rollout and adoption of the Federated Data Platform across NHS Trusts and Integrated Care Boards in your region. Acting as the key contact for Trust business change teams, you will oversee implementation, ensuring the platform is integrated into day-to-day workflows to enhance patient care, operational efficiency, and data-driven decision-making.

The FDP simplifies data management by connecting systems across Trusts, improving coordination and removing unnecessary burdens for staff and patients. In your first year, you will focus on strengthening uptake and usage within organisations already using the FDP. From year two onwards, you will expand this work to new organisations, enabling them to realise the platform's full benefits.

Main Duties of the Job

• Drive transformation across your region by leading the adoption and implementation of the Federated Data Platform, empowering Trusts and Integrated Care Boards to unlock the full potential of data-driven healthcare.
• Establish and manage a dynamic network to share best practices, foster collaboration, and coordinate training, support, and communications across Trusts and ICBs.
• Conduct comprehensive change impact assessments, identify areas for improvement, and ensure staff are fully prepared and confident in adopting new systems and processes.
• Work closely with Trusts to embed the FDP into operational workflows, streamlining processes and delivering tangible improvements in patient care and operational efficiency.
• Develop and maintain strong relationships with regional and local stakeholders, influencing at all levels to ensure smooth delivery and long-term success of business change initiatives.
• Support organisations in achieving key milestones, ensuring changes are effectively embedded to realise the full benefits of improved data coordination and seamless healthcare delivery.

Working for Our Organisation

NHS England’s Data and Analytics Directorate is driving the transformation to put patients in control of their data, support clinicians, decision-makers, and researchers with real-time, high-quality data, and empower the NHS Data Community to leverage their skills for high-value opportunities. We pride ourselves on our dedication, creativity, and values-driven approach to improving decision-making across health and care, helping people live healthier, longer lives.

The NHS relies on data every day to manage patient care and plan services, but it is often stored in systems that don’t communicate with each other, creating burdens for both patients and staff. The Federated Data Platform connects these systems, allowing each Trust and Integrated Care Board to manage their own customised version, enhancing data integration and care coordination.

Detailed Job Description and Main Responsibilities

Ensure the successful adoption and effective use of FDP products across Trusts and Integrated Care Boards in your region, driving operational improvements and measurable benefits for patients and staff.

• Partner with Trusts and ICBs to implement FDP products, focusing on embedding new ways of working that drive efficiency and improve patient outcomes.
• Build a collaborative regional network to share best practices, training, and communication resources, enabling Trusts to learn from and support each other.
• Conduct detailed change impact assessments and provide targeted, hands-on support to help organisations meet delivery milestones and maximise platform adoption.
• Communicate clearly and effectively at all levels, securing buy-in and ensuring alignment with regional and national strategic goals.
• Lead cross-functional teams, mentor colleagues, and guide Trusts to achieve sustainable, long-term success in adopting and embedding FDP.

Essential Skills and Experience

• Proven experience in leading complex business change programmes, ideally within healthcare or similarly large, multi-layered environments.
• Expertise in structured change management methodologies, with a track record of delivering results under tight deadlines.
• Strong relationship-building and stakeholder engagement skills, with the ability to influence and collaborate at all levels.

Desirable Skills and Experience

• Experience working with IT systems or digital transformation projects within NHS or healthcare settings.
• Professional qualifications in project management (e.g., PRINCE2, Agile) and proficiency in project management tools such as MS Project or equivalent.
• Familiarity with tools and techniques that enable data-driven healthcare planning, operational efficiency, and improved decision-making.

Qualifications

• Educated to master’s level or equivalent experience in Business Change, Project Management, or a related discipline.
• Professional qualifications in project or change management (e.g., PRINCE2, Agile, or similar) are highly desirable.

Next Steps

We value independent thinking and risk-taking. We believe that every team member should have the opportunity to contribute and share their ideas. Our culture encourages a healthy work-life balance, and we strive to create an enjoyable and supportive working environment.

Visit our website at www.ardengemcsu.nhs.uk to learn more about who we are and apply.

Note: We are not sponsoring this position, so applicants must be UK residents.

At Arden & GEM CSU, we’re all about making the application process easy and accessible. As an NHS employer, we welcome applications through both NHS Jobs and LinkedIn. Whether you prefer to use LinkedIn’s one-click CV submission or submit an application form via NHS Jobs, the choice is yours!

Person Specification

• Educated to Master’s level or equivalent experience with a qualification in Business Change/Implementation Management at Practitioner level.
• Experience designing and executing change strategies, stakeholder engagement, training, and support to ensure successful adoption within the NHS.
• High-level verbal and written communication skills, including experience managing complex, politically sensitive relationships across organisational structures.
• Ability to manage and coordinate change networks across multiple Trusts and ICBs to drive FDP adoption.
• Understanding of NHS digital programmes, care provision, and the broader health economy.
• Recognised project management qualifications (e.g., PRINCE2 or Agile Practitioner) or equivalent experience managing IT projects in a healthcare setting.

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

All new entrants to the CSU for a permanent position will be subject to a 6 month probationary period. For new entrants appointed on a fixed-term basis, the probationary period is between 1 and 6 months.