Refurb Performance Manager, Fleet Physical Supply Chain

Amazon; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Amazon's Last Mile team is seeking a Fleet Refurb Performance Manager to oversee vehicle reconditioning operations across Europe. This role involves managing vendor performance, collaborating with multiple teams, and ensuring efficient service delivery, contributing to operational excellence within a rapidly growing logistics environment.

Qualifications

• Experience in fleet management, ideally with Light Commercial Vehicles.
• Technical expertise and customer-focused approach.
• Ability to work under time constraints with limited supervision.

Responsibilities

• Own vendors' performance on speed, throughput, quality, and cost.
• Liaise with senior stakeholders for vehicle reconditioning.
• Analyze vendor performance and present in weekly reviews.

Skills

Analytical orientation

Stakeholder management

Performance analysis

Problem-solving

Education

Bachelor's degree or equivalent

Job description

Refurb Performance Manager, Fleet Physical Supply Chain

Refurb Performance Manager, Fleet Physical Supply Chain

4 days ago Be among the first 25 applicants

Description

The Last Mile team within Amazon Logistics is looking for an experienced Fleet Refurb Performance Manager to own the branded vehicle reconditioning operations in Europe. At Amazon, we're working to be the most customer-centric company on earth. One experience that we’re constantly improving is how we fulfill and deliver orders right to the customer's doorstep. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to improve the Last Mile Delivery Service Provider program. Fleet is a highly visible program, with a critical impact on delivery partners experience and network capacity. This is an interesting opportunity to have a key role in the rapidly growing Amazon Logistics organization.

Description

The Last Mile team within Amazon Logistics is looking for an experienced Fleet Refurb Performance Manager to own the branded vehicle reconditioning operations in Europe. At Amazon, we're working to be the most customer-centric company on earth. One experience that we’re constantly improving is how we fulfill and deliver orders right to the customer's doorstep. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to improve the Last Mile Delivery Service Provider program. Fleet is a highly visible program, with a critical impact on delivery partners experience and network capacity. This is an interesting opportunity to have a key role in the rapidly growing Amazon Logistics organization.

Key job responsibilities

As part of the branded Light Commercial Vehicle (LCV) lifecycle, vehicles are returned on a regular basis requiring reconditioning ahead of redeployment. The Refurb Performance Manager will own the vendors’ performance from a speed (turn around time), throughput, quality and cost perspective. You will liaise with senior stakeholders from our partner fleet management companies to ensure the timely and compliant reconditioning of those vehicles. You need to be comfortable handling highly complex relationships with external stakeholders and coordinating multiple internal Amazon teams (fleet planning, change management, finance, delivery service provider management teams) to achieve your goals. Within our Fleet Delivery and Redeployment team, you will receive support from a process improvement manager who will define processes in accordance with you, and an inventory manager who will support with data signal quality.

An ideal candidate will have technical expertise and will be customer-focused, team oriented, and will have an ability to work with limited supervision under time constraints to meet deadlines. The candidate will have proven experience in fleet management (ideally with LCV) and effectively delivering results in an ever-growing and progressive business environment.

A day in the life

Some of the key job functions of the Refurb Performance Manager are:

• analyze performance at vendor level and present them in weekly business reviews
• build recovery plans when performance is not met
• provide idle fleet health signals from the long term service maintenance program output
• support policy implementation (wear and tear, beyond economical repair)
• audit vendors quality compliance to wear & tear
• train vendors. Scope is pan-EU and requires frequent travels. Ability to aggregate information and to present key information to internal and external stakeholders.
• Solid ownership and bias for action; ability to internalize goals and work with limited supervision to create appropriate action plans for those goals.
• Great analytical orientation; comfortable using databases and analytical tools and making data driven decisions.
• Think out of the box solutions and implement innovative ideas meet with Last Mile needs.
  
  

About The Team

The Fleet Physical Supply Chain team is one of the six Fleet Procurement and Capacity teams within EU Global Fleet & Products (GFP). We are responsible for the physical supply chain of all fleet programs (branded vans & cargo bikes, rentals). Our north star is to build a lean and unified supply chain for fleet programs, with standardized processes and communications, to provide a seamless experience and pick up/deliver the right deliver, from/to the right DSP, at the right time, in the right condition.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience with feature delivery and tradeoffs of a product
• Experience in product or program management, product marketing, business development or technology
• Experience in using statistical analysis to identify issues or opportunities for improvement
• Experience working across functional teams and senior stakeholders
• Fluent English
  
  

Preferred Qualifications

• Experience in influencing senior leadership through data driven insights
• Vehicle quality
• Vehicle inspection
• Vehicle manufacturing
• Vehicle remarketing
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon UK Services Ltd.

Job ID: A3003833

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business, Management, and Strategy/Planning

• Industries

  Software Development

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