Refurb Performance Manager, Fleet Physical Supply Chain

Amazon; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Amazon's Last Mile team seeks a Fleet Refurb Performance Manager to oversee vehicle reconditioning operations across Europe. This role requires strong analytical skills, stakeholder engagement, and experience in fleet management to ensure efficient delivery logistics. Candidates will work collaboratively with internal teams and external vendors to optimize performance and quality in a dynamic environment.

Qualifications

• Proven experience in fleet management, ideally with LCV.
• Experience in product or program management.
• Fluency in English.

Responsibilities

• Own vendors' performance in vehicle reconditioning.
• Analyze performance and build recovery plans at vendor level.
• Support policy implementation and train vendors.

Skills

Analytical skills

Stakeholder management

Team oriented

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Statistical analysis tools

Job description

DESCRIPTION

The Last Mile team within Amazon Logistics is looking for an experienced Fleet Refurb Performance Manager to own the branded vehicle reconditioning operations in Europe. At Amazon, we're working to be the most customer-centric company on earth. One experience that we're constantly improving is how we fulfill and deliver orders right to the customer's doorstep. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to improve the Last Mile Delivery Service Provider program. Fleet is a highly visible program, with a critical impact on delivery partners experience and network capacity. This is an interesting opportunity to have a key role in the rapidly growing Amazon Logistics organization.

Key job responsibilities
As part of the branded Light Commercial Vehicle (LCV) lifecycle, vehicles are returned on a regular basis requiring reconditioning ahead of redeployment. The Refurb Performance Manager will own the vendors' performance from a speed (turn around time), throughput, quality and cost perspective. You will liaise with senior stakeholders from our partner fleet management companies to ensure the timely and compliant reconditioning of those vehicles. You need to be comfortable handling highly complex relationships with external stakeholders and coordinating multiple internal Amazon teams (fleet planning, change management, finance, delivery service provider management teams) to achieve your goals. Within our Fleet Delivery and Redeployment team, you will receive support from a process improvement manager who will define processes in accordance with you, and an inventory manager who will support with data signal quality.
An ideal candidate will have technical expertise and will be customer-focused, team oriented, and will have an ability to work with limited supervision under time constraints to meet deadlines. The candidate will have proven experience in fleet management (ideally with LCV) and effectively delivering results in an ever-growing and progressive business environment.

A day in the life
Some of the key job functions of the Refurb Performance Manager are: • analyze performance at vendor level and present them in weekly business reviews • build recovery plans when performance is not met • provide idle fleet health signals from the long term service maintenance program output • support policy implementation (wear and tear, beyond economical repair) • audit vendors quality compliance to wear & tear • train vendors. Scope is pan-EU and requires frequent travels.
Ability to aggregate information and to present key information to internal and external stakeholders. • Solid ownership and bias for action; ability to internalize goals and work with limited supervision to create appropriate action plans for those goals. • Great analytical orientation; comfortable using databases and analytical tools and making data driven decisions. • Think out of the box solutions and implement innovative ideas meet with Last Mile needs.

About the team
The Fleet Physical Supply Chain team is one of the six Fleet Procurement and Capacity teams within EU Global Fleet & Products (GFP). We are responsible for the physical supply chain of all fleet programs (branded vans & cargo bikes, rentals). Our north star is to build a lean and unified supply chain for fleet programs, with standardized processes and communications, to provide a seamless experience and pick up/deliver the right deliver, from/to the right DSP, at the right time, in the right condition.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- Experience with feature delivery and tradeoffs of a product
- Experience in product or program management, product marketing, business development or technology
- Experience in using statistical analysis to identify issues or opportunities for improvement
- Experience working across functional teams and senior stakeholders
- Fluent English

PREFERRED QUALIFICATIONS

- Experience in influencing senior leadership through data driven insights
- Vehicle quality
- Vehicle inspection
- Vehicle manufacturing
- Vehicle remarketing

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