Workplace Technologies Support Engineer (Cabling)

Onnec; Slough; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Workplace Technologies Support Engineer, where you'll play a crucial role in delivering high-quality IT support. This position involves managing installations, relocations, and maintenance of technology infrastructure, ensuring seamless connectivity for clients. You'll work in a dynamic environment, collaborating with a skilled team while also having the opportunity to mentor new staff. If you thrive under pressure and have a passion for technology, this role offers a fantastic chance to make a significant impact in the corporate IT landscape.

Qualifications

• Experience in banking or corporate IT environment is essential.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver IMAC, iMACD, and Breakfix Incident Management Services.
• Installation, movement, and decommissioning of technology equipment.
• Documentation upkeep and management of fault/request tickets.

Skills

Structured cabling installation

Fault finding

Testing with fluke test equipment

Prioritization skills

Multitasking ability

Asset Management Systems knowledge

Ticketing Systems knowledge

Change management understanding

Mentoring and training skills

Supervisory skills

Tools

Fluke test equipment

Job description

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely relied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

Workplace Technologies Support Engineer is a highly visible role that requires commitment to providing a high-quality service to meet customer demand.

The role is required to deliver IMAC, iMACD, and Breakfix Incident Management Services. The duties range from small alterations such as patching and fault finding to performing large-scale equipment and device relocations including new installs, decommissions, moves, and maintenance functions.

Initially this role will be 6 months fixed term but has potential to be extended on an ongoing basis.

WTS Engineers will report to the local Campus Manager/Supervisor and Schedulers.

What you’ll be doing as our Workplace Technologies Support Engineer:

WTS Support and On Call for TR/SER/MER Rooms:

• Installation of equipment racks within technology rooms
• Racking of Servers and other hardware equipment.
• Restack of equipment within existing technology rooms - Decommission of equipment within technology rooms
• Removal of redundant infrastructure (empty cabinets, powered off devices) from the technology rooms
• Movement of equipment within site locations including stores
• Connection of network patching to servers and other equipment within racks
• WAN and LAN connectivity and testing
• Labelling of servers and other equipment
• Installation of power distribution units within equipment racks and other equipment - Patching of equipment within cabinets
• Interface with Corporate Real Estate on mechanical and electrical provisioning - Technology component swaps.

WTS Control functions

• Technology room inspections
• Alarm investigation assistance (CMS/ BMS/ Peregrine) Identification to DCO management of redundant technology infrastructure
• Escort and supervision of activities within technology rooms i.e. 3rd party and other bank group activities.
• Power circuit support (proprietary sub distribution in racks (PDUs) etc.)
• Temperature (liaison with CRE)
• Cable fault support (Fluke Test and Tracing)
• First/Second line support (e.g. reboots on instruction, ID of lights & connections etc.)
• Technology component swaps
• Third party supervision (escort and supervision)

WTS Cabling

• Carry out cable installation services in accordance with STS cabling/patching schedules
• Management of patching within equipment cabinet
• Labelling of cabling in accordance with STS standards and requirements
• Supervision and QA for cabling installs.
• Recovery of unused circuits/patching, structured cabling and updating of any associated client cable management inventory systems
• Cable Database and Cable Stock management and upkeep
• Perform cable tracing activities and subsequent updates to inventory systems in preparation for Merge, Refresh or other event

WTS Documentation

• Documentation upkeep (required as part of WTS/STS process)
• Manage designated fault and request tickets via the client’s systems
• Activity Reporting and (Shift Handovers, task trackers etc)

What we’re looking for in our Workplace Technologies Support Engineer:

• Relevant Experience working in banking or corporate IT environment.
• Relevant Experience in Workplace Technology Installations, Moves Adds, Changes and Decommission.
• Experience in structured cabling installation, fault finding and testing with fluke test equipment.
• Self-starter, organized, detailed-oriented and ability to work independently as well as part of a team.
• Prioritization skills and multitasking ability.
• Ability to work under pressure.
• Thorough knowledge of Asset Management Systems
• Thorough knowledge of Ticketing Systems
• Thorough understanding of complex change management and service delivery processes.
• Ability to mentor and train new starters on all systems, processes and procedures.
• Ability to approve / sign off training modules.
• Ability to lead / supervise shift activities
• Satisfactory Skills Matrix score

If you feel you have the required skills and experience, click apply now to be considered as our Workplace Technologies Support Engineer – we’d love to hear from you!