Referrals Coordinator

Cambian Group Plc; Stockport; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Job summary

The Cambian Group is seeking a Referrals Coordinator to manage the front-line residential referral process in Heaton Mersey, Stockport. You will report to the Referrals Manager and Business Development Director, supporting the admissions workflow and ensuring accurate communication with customers.

Key duties include filtering referrals, logging activity, and liaising with finance and regional managers. A proactive, professional team player is required for this busy role.

Qualifications

• Excellent communication skills are essential for front-line referrals work.
• Strong data tracking and reporting ability to share insights.
• Ability to learn about specialist children’s services and work independently.
• Professional with a high quality output and strong work ethic.

Responsibilities

• Manage the incoming placement referral process and match referrals to services.
• Respond to referrals with timely, professional replies and follow up with customers.
• Log all referral activity for cross-team transparency.
• Ensure offers of placement are emailed quickly and accurately.
• Maintain relationships with finance, regional and commissioning managers.
• Cover for leave or sickness and support the team as needed.

Skills

Excellent communication

Task-oriented

Data tracking

Data reporting

Initiative

IT literacy

PowerPoint

Microsoft Office

Tools

PowerPoint

Microsoft Office

Job description

Referrals Coordinator - The Cambian Group - Heaton Mersey, Stockport

Monday - Friday 9am - 5pm

Salary - £26,436.80 per annum

• 25 Days Holiday + Bank Holidays

Main purpose of the Job:

You will report directly to the Referrals Manager and Business Development Director. Your role is to manage the front-line residential referral process for all new placements and be part of an energetic and high performing Business Development Team. Your role is to provide pro‑active main support on the front‑line of the referrals & admissions process.

Duties & Responsibilities:

• Manage the in-coming placement referral process. This includes filtering and matching each referral to our residential services, constructing the appropriate reply and following up, as appropriate, with customers to achieve a placement.
• You will report directly to the Referrals Manager and Business Development Director
• Logging all referral activity so it can be shared effectively across the business
• Ensuring all offers of placement are emailed quickly, professionally and with complete accuracy
• Other general administration that ensures a smooth running and organised department
• Maintain good working relationships between finance, regional managers and commissioning managers
• To be able to complete all aspects of the current administrators role for leave and any sickness

The above duties are a guide to the nature of the work required and are not intended to reflect all the tasks associated with the role.

Knowledge & Skills

• Excellent communication skills
• Task‑oriented and able to demonstrate a commitment to completing the tasks required to fulfil the role
• Understanding of databases, data tracking and data reporting
• Ability to learn about specialist children’s services
• Bright and able to work on own initiative
• Professional with a strong work ethic, with a high quality output
• Excellent IT skills and Microsoft skills, especially Power Point
• Flexible, committed and enthusiastic to contribute to a smooth run of the department

Experience

• Experience within a professional and commercial environment
• Experience of working Childcare sector (desirable)
• Experience of working in a Marketing department (desirable)