Referrals Administrator – ISVA Support Hub

LLOYD'S REGISTER INTERNATIONAL

Barnsley

On-site

GBP 25,000 - 30,000

Part time

14 days+

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Job summary

South Yorkshire Sexual Violence Partnership is seeking a part-time Referrals Administrator in Barnsley. You will manage high volumes of referrals for ISVA services, contact victims, and maintain accurate data records within a sensitive, safeguarding-focused environment.

Supervision is provided by the ISVA manager with DBS and vetting requirements, and regular clinical supervision supports wellbeing. The role is based in Barnsley town centre and offers a pro‑rata salary of £27,590 for 20 hours

Qualifications

Excellent ICT skills and experience of working within a case management system and using Microsoft Office applications, including Outlook
Ability to communicate effectively and sensitively, using a variety of methods, with a wide range of audiences
Experience of working collaboratively with other agencies relevant to this work, including police, social care and mental health services
An understanding of professional boundaries and confidentiality
Experience of working effectively within a safeguarding framework
Ability to work on your own initiative, prioritising work effectively and dealing responsively with changing and competing demands
Personal resilience and an understanding of the impact of secondary or vicarious trauma
A flexible and adaptable approach to work, with a willingness to take on new ideas and good practice

Responsibilities

To administer a high volume of referrals received through the South Yorkshire ISVA Service referral hub ensuring that, where appropriate, explicit consent has been sought
To liaise with third party referrers in a timely manner where necessary
To make contact with the victim to confirm they require support where a referral is received from South Yorkshire Police by way of automatic data transfer (under public task processes)
To add client data and referral information to the SYSVP client record management system, ensuring all available information is recorded accurately
To liaise with SYSVP partners around any queries arising from the administration of referrals
To complete spreadsheets with client data, ensuring records are maintained about referral outcomes
To provide details of unsuccessful referrals to partner agencies, including our commissioner