Referral Unit Advisor | Kent Community Health NHS Foundation Trust

Kent Community Health NHS Foundation Trust; Easingwold; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A healthcare organization in Easingwold is seeking a skilled Referral Unit Advisor to join their team. In this administrative role, you will process referrals and communicate with Acute Trusts, GPs, and patients, ensuring a focus on the patient experience. The position offers flexible working arrangements and requires a full UK driving licence if driving is a part of your duties. This role involves providing medical secretarial support and supervising other admin staff. Applications close on January 4, 2026.

Benefits

Flexible working arrangements

Support for professional development

Diversity and inclusion initiatives

Qualifications

• Experience in an administrative role within healthcare or related field.
• Ability to process referrals and manage patient communications effectively.
• Full UK driving licence required if driving is a part of the role.

Responsibilities

• Process calls and emails from Acute Trusts, GPs, and patients.
• Ensure timely referral to the relevant team focusing on patient experience.
• Provide medical secretarial support and supervise band 2 admin support.

Skills

Administrative skill

Patient engagement

Communication

Job description

Overview

We have an opportunity for a skilled and motivated Referral Unit Advisor to join our team.

Responsibilities

Based from home and working in an administrative capacity you will work in the Referral Unit within the east Kent locality taking calls and emails from Acute Trusts, GPs and patients in the community. The role will be to process the referral and refer to the relevant team in a timely manner focusing on the patient experience. Patient engagement and quality of administration are paramount in this role. Patients are at the heart of what we want all of our team to share in that ethos.

Band 3 administrators are responsible for ensuring that a specific project, system or process is experienced by patients and the public as caring, patient focussed efficient and effective through the provision of first class, administration support. This is achieved by ensuring that our administration systems work to fully support the patient journey, by providing medical secretarial support or leading the provision of administration for a project, process or system and where appropriate providing day to day supervision of band 2 admin support.

Work Pattern

Additional Working Pattern: 5*7.5 hrs shifts a week, working varied shifts between 08:00 & 22:00 Monday to Sunday – including Bank Holidays.

Qualifications

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.

As a community Trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application.

Benefits and Flexibility

We are a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both.

Diversity and Inclusion

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences. We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission. The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work.

Application Process

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

This advert closes on Sunday 4 Jan 2026.