Referral Booking Team Clerk

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust; King's Lynn; On-site; GBP 21,000 - 24,000; Full time

Job summary

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust is seeking an organised Referral Booking Team member to manage outpatient referrals, waiting lists, and appointment scheduling. The role requires methodical IT use of the e-Referral system and strong communication skills to ensure accurate processing and efficient clinic utilisation.

You will support cancer referral processes and participate in the hospital's digital transformation, including the forthcoming electronic patient record

Qualifications

• Good IT skills and the ability to use Microsoft Office.

Responsibilities

• Operate the national e-Referral system, ensuring capacity is utilised effectively and efficiently.
• Register and process outpatient referral letters through the various means of receipt into the hospital.
• Administer outpatient waiting lists and schedule both new and follow-up outpatient appointments.
• Ensure optimum use of outpatient clinics and compliance with relevant policy and procedure.
• Support the Cancer Two Week Wait Administrator and provide cover for cancer referral process from referral receipt to booking stage.
• Assist as part of the broader digital transformation, including implementation of the electronic patient record (EPR).

Skills

IT skills

Microsoft Office

Communication skills

Attention to detail

Calm under pressure

Job description

Our dedicated team are seeking to recruit an organised and methodical individual to join our busy Referral Booking Team.

As the successful candidate, you will have an ability to work in a systemic and methodical way either under direction or on their own initiative, be friendly and conscientious and have excellent communication skills. Attention to detail is of the utmost importance, as is the ability to remain calm under pressure.

Much of the work is computerised and therefore good IT skills are essential along with the ability to use Microsoft Office.

Operating the Trust’s partial booking process involving administration of outpatient waiting lists and scheduling of both new and follow up outpatient appointments.

Ensuring optimum use of respective outpatient clinics and compliance with relevant policy and procedure.

Operate the national e-Referral system, ensuring capacity is utilised effectively and efficiently.

Register and process outpatient referral letters through the various means of receipt into the hospital.

Ensure that laid down procedure is followed in compliance with Caldicott recommendations, Health Records Management and Patient Administration Policy and procedural guidance.

To support in the administration processes for the Cancer Two Week Wait Administrator and providing cover to ensure that the cancer referral process is appropriately covered from receipt of the referral to the booking stage.

There’s never been a more exciting time to join TeamQEH. We’re working on a once in a generation opportunity to build a new state-of-the-art hospital due to open in 2031/32 and we are also carrying out on one of the biggest pieces of digital transformation work we’ve ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.