Outpatient Receptionist

Queen Elizabeth Hospital; North End; On-site; GBP 18,000 - 24,000; Full time

Job summary

Queen Elizabeth Hospital is seeking a Receptionist to provide front-line reception and clerical support to the Macmillan Unit, working as a member of the Cancer Unit team. The role emphasises adherence to trust policies, patient confidentiality and a warm, professional patient experience.

This position sits within a broader digital transformation programme, including a new electronic patient record system from 2026, aimed at safer, joined-up care across the Trust and hospital services.

Responsibilities

• Provide front-desk reception and clerical support to the Cancer Unit.
• Greet and assist patients and visitors in a courteous and confidential manner.
• Maintain accurate records and support administrative tasks as part of the unit team.

Job description

Team QEH have an exciting opportunity for a dedicated individual to join our Reception Team. We are looking for a Receptionist to provide support to the Macmillan Unit., To provide receptionist and clerical support to the Cancer Unit. To work as a member of the team, adhere to the trust policies and procedures and embody the Trust values and behaviours in the daily performance of the role. There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.