Redress Pathways Associate

The Financial Conduct Authority; Greater London; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

25 days annual leave

Pension (8–12%) and life assurance

Private healthcare with Bupa

Income protection

Volunteer time

Job summary

FCA in the United Kingdom seeks a Redress Pathways Associate to support high-profile policy work within the SPC team, focusing on consumer redress, compensation and claims management. You will help design policy proposals and respond to consultations, while providing clear guidance to colleagues, firms and consumer groups.

The role demands strong written and verbal communication, robust policy development skills, and the ability to balance priorities across internal and external stakeholders.

Qualifications

• Prior experience addressing policy issues in regulated industries.
• Experience working within Retail Financial Services.
• Strong understanding of the FCA’s regulatory approach.

Responsibilities

• Support delivery of high-profile policy work on consumer redress and claims management.
• Contribute to design and development of policy proposals and public consultations.
• Create clear communications and briefings for internal and external stakeholders.
• Provide expert advice on consumer protection issues to colleagues and firms.
• Collaborate with FCA and external partners to shape policy decisions.

Skills

Policy experience

Retail financial services

Job description

Job Title and Details

Redress Pathways Associate Division: Supervision, Policy & Competition (SPC) Department: Prudential, Redress & Reporting Policy Salary: National (Edinburgh and Leeds) ranging from £43,100 to £48,000 and London £47,300 to £53,000 (salary offered will be based on skills and experience) This role is graded as: Associate – Leve 8 – Regulatory

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of financial services in the UK. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Redress & Reporting Policy Department plays a vital role in shaping the FCA’s approach to consumer redress, compensation and claims management. The team leads on the policies that help ensure consumers are treated fairly when things go wrong and that effective protections are in place when firms fail.

Role responsibilities

• Support the delivery of high-profile policy work on consumer redress, compensation and claims management, helping to improve outcomes for millions of consumers across the UK
• Contribute to the design and development of policy proposals and public consultations, influencing the future regulatory landscape
• Create clear, high-quality communications, briefings and responses for a wide range of internal and external stakeholders
• Provide expert advice and guidance to colleagues, firms, consumer groups and industry bodies on complex consumer protection issues
• Collaborate across the FCA and with key external partners to develop a joined-up approach to consumer redress and compensation, including in cases of firm failure
• Build effective stakeholder relationships, supporting information sharing, regulatory cooperation and the delivery of key commitments
• Leverage data and insights from firms, the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS) to inform policy decisions and strengthen consumer protection

Skills required

Minimum:

• Prior experience of dealing with policy issues relevant to consumer protection in regulated industries
• Prior experience of working within Retail Financial Services

Essential:

• Strong understanding of the FCA’s regulatory approach and commitment to delivering positive consumer outcomes
• Good knowledge of public policy development and the factors that shape effective regulatory decision-making
• Ability to analyse complex information, apply sound judgement and develop balanced, evidence‑based recommendations
• Collaborative and adaptable approach, with the ability to contribute innovative ideas and solutions to regulatory challenges
• Excellent organisational skills, with the ability to manage competing priorities and deliver high-quality work to deadlines
• Strong written and verbal communication skills, with the ability to distil complex issues into clear, concise messages
• Confidence engaging with a range of internal and external stakeholders and acting as a credible representative of the FCA
• Knowledge of consumer redress and compensation frameworks, including relevant FCA rules, the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS)

Benefits

• 25 days annual leave plus bank holidays
• Colleagues spend a minimum of 50% of their working time in the office each month (60% for Directors and Executive Directors) across our London, Leeds and Edinburgh offices.
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance
• 35 hours of paid volunteering annually
• A flexible benefits scheme designed around your lifestyle

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation. If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part‑time and job sharing where applicable.

Disability confident: our hiring approach

We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long‑term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timelines

Timeline:

Job advert close: 8th November2026 at Midnight

CV Review/Shortlist: 10th November2026

Interviews: w/c16th November2026

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time

At the FCA, we’re creating a fair and more resilient financial system. We’re establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.