Senior Incident Management Associate

PSR Limited; Greater London; On-site; GBP 54,000 - 79,000; Full time

Benefits offered by this job

25 days annual leave plus bank hols

Pension (employer contribution)

Private healthcare option

Life assurance

Volunteer days

Flexible benefits scheme

Job summary

Financial Conduct Authority in London/Edinburgh/Leeds seeks a Senior Incident Management Associate to lead the organisation's response to operational resilience incidents. You will coordinate triage, work with supervisors, and shape risk-based incident strategies across AI and other technologies to protect consumers and market stability.

You will collaborate with cross-functional teams and external authorities, delivering senior-level insight and guidance on resilience and reporting.

Qualifications

• Experience in end-to-end operational incident and cyber incident management.
• Analytical mindset with risk-based decision making in crises.
• Experience in the financial sector is preferred.
• Knowledge of COBIT, NIST or ITIL and their application to incident management.

Responsibilities

• Lead the FCA’s response to operational resilience incidents and cyber-attacks.
• Coordinate incident triage and supervisory responses to minimise disruption.
• Develop incident response strategies with cross-team collaboration.
• Shape understanding of technology risks including AI for resilience.
• Coordinate with UK authorities during major incidents to ensure unified response.
• Provide insightful reporting to senior leaders for decision-making.
• Offer guidance on incident reporting and resilience practices.
• Support governance activities to boost sector resilience.

Skills

Incident management

Cyber resilience

Risk-based decision making

Emerging technologies (AI, cloud, and

Job description

Job Title: Senior Incident Management Associate Division: Supervision, Policy & Competition (SPC) Department: Technology, Resilience and Cyber (TRC) Salary: National (Edinburgh and Leeds) ranging from £53,800 to £71,666 and London £59,200 to £78,800 (salary offered will be based on skills and experience) This role is graded as: Senior Associate – Regulatory

Your external recruitment contact is Steve Christopher via [e-mail]. Your internal recruitment contact is Isabelle Groves via [e-mail].

About the FCA and team We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of financial services in the UK. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). As part of the Incident Response and Exercising team, you'll play a key role in coordinating the FCA's supervisory response to operational incidents affecting regulated firms, helping to protect consumers, maintain market confidence and support financial sector resilience. Working within a collaborative and close-knit team, you'll partner with colleagues across the FCA and external stakeholders, including UK authorities, to minimise disruption and drive coordinated outcomes. You’ll contribute to and lead industry exercises, engage in domestic and international forums and support governance activities that boost operational resilience across the sector. You'll also help shape the FCA's understanding of emerging technologies, including AI and their impact on the evolving operational resilience landscape.

Role responsibilities

• Lead the FCA’s response to operational resilience incidents and cyber-attacks, helping to protect consumers, maintain market confidence and support the resilience of the UK financial system
• Coordinate timely incident triage and supervisory responses, enabling swift action to minimise disruption and potential consumer harm
• Work with other supervisory colleagues to develop effective incident response strategies that improve outcomes during critical events, including engaging with firms that are impacted by them
• Shape the FCA’s understanding of emerging technology risks, including AI, ensuring the organisation is prepared for evolving operational resilience challenges
• Coordinate alongside UK financial authorities during major incidents, contributing to a unified response where significant consumer or market impacts are at stake
• Empower supervision teams with specialist operational resilience expertise, enhancing their ability to assess risks, motivate firms and build up sector resilience
• Deliver critical insight, reporting and management information to senior leaders, supporting informed decision-making during high-profile incidents
• Champion best practice across the FCA as a trusted subject matter expert, providing guidance on incident reporting and operational resilience, building capability across teams and helping to create a safer, more resilient financial sector for millions of UK consumers

Skills required

• Minimum: Prior experience in end-to-end operational incident and cyber incident management processes Prior experience with a well-developed analytical mindset and risk-based decision making in response to emerging crisis and urgent situations Prior experience of working in the financial sector
• Essential: Experience across a range of technology and cyber resilience disciplines, bringing broad expertise to complex operational resilience challenges
• Knowledge of recognised resilience and risk management frameworks, such as COBIT, NIST or ITIL and their application to incident management and resilience practices
• Strong awareness of emerging technologies, including AI, cloud and automation, with the ability to assess their impact on operational resilience and incident response
• Ability to translate complex technology incidents into clear supervisory insights, considering consumer outcomes, market stability, firm resilience and wider sector dependencies
• Excellent communication skills, with the ability to present complex information clearly and confidently to a variety of internal and external audiences
• Proven ability to build effective relationships, work collaboratively across teams and engage credibly with diverse stakeholders
• Experience operating in fast-paced environments, responding to evolving incidents and providing clear, timely briefings and recommendations to senior decision‑makers

Benefits

• 25 days annual leave plus bank holidays
• Colleagues spend a minimum of 50% of their working time in the office each month (60% for Directors and Executive Directors) across our London, Leeds and Edinburgh offices.
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance
• 35 hours of paid volunteering annually
• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits and our recruitment process as a whole visit our benefits page.

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation. If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable. Disability confident: our hiring approach We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timelines

Timeline: Job advert close: 2nd November 2026 at Midnight

CV Review/Shortlist: 4th – 6th November 2026

Case Study Assessment & Interviews: 11th – 18th November 2026 Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

SC Clearance is required for this role (SC Guidance) - you will hold or will be required to obtain Security Check (SC) level vetting.

At the FCA, we’re creating a fair and more resilient financial system. We’re establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.