Recycling Advisors

BATH & NORTH EAST SOMERSET COUNCIL; Keynsham; On-site; GBP 17,000 - 21,000; Full time

Job summary

Bath and North East Somerset Council is seeking Recycling Advisors to join our Household Waste Recycling Centre team. You will be the first point of contact for visitors, promoting recycling, assisting residents with waste disposal, and ensuring a safe, welcoming environment.

This role combines operational recycling duties with Meet & Greet tasks, requires good literacy and numeracy, and a customer-focused approach.

Qualifications

• Experience in a customer-facing role with excellent communication.
• Good literacy and numeracy skills.
• Understanding of recycling and waste management practices.
• Willingness to undertake training and development.

Responsibilities

• Meet, greet and assist customers professionally.
• Check bookings, permits and proof of address.
• Direct customers to correct recycling and waste areas.
• Provide guidance on segregation and disposal of waste to maximise recycling.
• Promote reuse schemes and encourage donations of items.

Skills

Customer service

Communication

Teamwork

Literacy & numeracy

Waste awareness

Job description

Are you passionate about customer service, recycling, and making a positive difference to the environment? We are looking for enthusiastic and motivated Recycling Advisors to join our Household Waste Recycling Centre team. This is a varied role combining operational recycling responsibilities with customer-facing Meet & Greet duties, ensuring visitors receive a safe, efficient and welcoming experience whilst helping maximise recycling and reuse opportunities As the first point of contact for customers entering the site, you will play a key role in promoting recycling, assisting residents with waste disposal, checking site bookings and permits, and helping maintain safe and efficient site operations

• Meet, greet and assist customers professionally.
• Check bookings, permits and proof of address.
• Direct customers to correct recycling and waste areas.
• Provide expert guidance to customers on the correct segregation and disposal of waste materials to maximise recycling and recovery rates.
• Actively identify opportunities to divert waste from landfill through recycling, reuse and recovery initiatives.
• Monitor containers and waste streams to ensure materials are deposited correctly and contamination is minimised.
• Promote the site's reuse schemes and encourage customers to donate reusable items where appropriate.
• Assist with the safe handling and storage of recyclable materials in accordance with site procedures and environmental legislation.
• Carry out regular inspections of recycling bays, skips and waste containers, reporting issues promptly.
• Support the achievement of site recycling, reuse and diversion targets through proactive customer engagement.
• Identify hazardous, restricted or non-conforming waste and ensure it is managed in accordance with procedures.
• Provide customers with advice on sustainable waste management practices, home recycling options and waste reduction initiatives.
• Assist in maintaining accurate records relating to site activities, incidents and waste streams.
• Ensure compliance with Health & Safety, Environmental and Waste Management procedures at all times.
• Manage vehicle queues and site safety.
• Maintain a clean and safe working environment.
• Handle customer enquiries and resolve issues professionally.
• Act as an ambassador for the Council's environmental objectives and sustainability initiatives.
• Excellent customer service skills.
• Ability to communicate confidently and courteously with members of the public.
• Experience working in a customer-facing role.
• Good literacy and numeracy skills.
• Understanding of recycling and waste management practices.
• Awareness of health and safety requirements.
• Ability to work outdoors in all weather conditions.
• Ability to work as part of a team and independently when required.
• Ability to remain calm and professional when dealing with difficult situations.
• Willingness to undertake training and development.
• Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council's at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

Desirable

• Experience working within waste, recycling, environmental or operational services.
• Experience using booking systems or customer verification processes.
• Knowledge of Household Waste Recycling Centre operations. Working Environment Interview date: TBA

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services, and how we communicate with the residents we serve. Why Bath and North East Somerset Council? We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to At Bath and North East Somerset Council we have one overriding purpose - to improve peoples lives. Find out more about our values at We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at We are a Disability Confident Employer - find out more at The Council is committed to having a diverse and inclusive workforce.

Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this advert may close earlier than the stated closing date due to high demand.