Recruitment Team Leader

AMS; Swindon; Hybrid; GBP 35,000 - 65,000; Full time

Job summary

Join a forward-thinking company that values diversity and innovation. As a leader in talent acquisition, you'll guide a dedicated team of recruiters to deliver exceptional recruitment services. Your expertise in the financial services sector will be pivotal in driving operational excellence and fostering strong relationships with clients. Embrace the opportunity to shape the recruitment landscape while enjoying a flexible working environment and a culture that champions inclusion. This is your chance to make a meaningful impact in a dynamic and supportive setting.

Benefits

Full Training and Support

Flexible Working

Competitive Reward Package

Diverse and Collaborative Culture

Qualifications

• Proven experience in financial services and leading recruitment teams.
• Strong stakeholder management and end-to-end recruitment skills.

Responsibilities

• Lead a small team of recruiters and manage recruitment delivery.
• Build trusted relationships with hiring managers and stakeholders.

Skills

Financial Services Experience

Team Leadership

Stakeholder Management

End-to-End Recruitment Delivery

Candidate Sourcing Strategies

Recruitment Technology

Tools

Recruitment Databases

Job description

About Us

Career Level: 3

Location: Hybrid, Swindon client site x 3 days per week

Working Hours/Shifts: Full Time, 37.5 hours/week

Employment Type: P ermanent - start date 21 st July

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

https://www.weareams.com/

The Role

You will provide line management and leadership for a small team of Recruiters and will be expected to spend a portion of your time on team leadership and on recruitment delivery.

You will support the team to meet their relevant targets, KPIs and quality thresholds to drive value for the client and for AMS and will deliver excellent recruitment services to the client, managing the end-to-end recruitment process in line with agreed service levels.

Key Accountabilities

What you'll be doing:

Leadership

• Support recruiters to ensure they are meeting relevant targets, including acting as a point of escalation for challenges raised during the recruitment process
• Provide oversight of requisitions managed by recruiters as guardians of quality and experience
• Mentor recruiters to deliver recruitment services and drive hiring manager relationships
• Provide pastoral care, training guidance, including supporting recruiters with their own career paths
• Maintain regular communication with team members, including conducting regular 1:1s and virtual team collaboration sessions.
• Support to act as a first line of escalation management where hiring managers, candidates or stakeholders flag concerns of feedback on their experience. You will be expected to own some escalations through to resolution, ensuring root cause analysis and the correct controls, governance and if relevant compliance are implemented - such as RAID log entries and engaging with the wider AMS to engage appropriate parties.
• Act as a key contributor to team engagement activities - both local onsite resource, and offsite teams (Sourcing, Administration) leveraging the tools AMS have in place such as AMS Appreciate, Awards as well as support to coordinate and run AHC's, team meetings and feedback forums.

Recruitment Delivery

• Ensure the recruitment service is delivered in line with contractual obligations and client service level agreements.
• Lead vacancy consultation discussions in partnership with the Sourcer to agree to recruitment plans with hiring managers and document outcomes of the intake meeting
• Collaborate with Sourcing team to ensure the delivery of high-quality candidate shortlists through timely feedback and review discussions. Jointly review the shortlist with the hiring manager
• Support the hiring manager with hiring decisions and guide them in determining an appropriate offer
• Manage the offer process and close the candidate - broker the offer with the chosen candidate, manage objections/negotiations and support the candidate during their notice period

Client Stakeholder Relationships

• Create and maintain trusted partner relationships with Senior hiring managers/stakeholders. Become a trusted advisor through providing counsel, advising through insight and SME knowledge on the recruitment process and ensuring that timelines are correctly identified and met
• Lead discussion on attraction strategies to correctly identify approach based on market and hiring demands
• Make recommendations for best fit and skills profile, coaching hiring managers on what may or may not be achievable

Internal Stakeholder Relationships

• Act as the custodian of excellent, comprehensive candidate experience in their own delivery and that of their team
• Flag continuous improvement and upselling opportunities to Client Services Manager
• Coach and mentor Recruiters, Sourcers and Administrators on best practice approaches and client culture, supporting them in achieving success in their roles

Technology and Compliance

• Review quarterly and fortnightly demand forecasts and ensure team is on target
• Build Talent Pooling plan and regularly review team reports on progress

Skills & Experience

You'll need to demonstrate:

Must haves

• Strong and proven financial services sector experience

• Recent/current demonstrable ability to lead a small team to deliver operational excellence

• Strong stakeholder management experience
• Experience of end-to-end recruitment delivery

• Expertise in various candidate sourcing strategies (e.g. web sourcing, networking, advertising and database searching)
• Experience in using recruitment technology and databases
• Understanding of legislation affecting area of work (e.g. age discrimination, employment risks for contractors, OFCCP, data management techniques or similar local legislative requirements)

Nice to haves

• Contingent and perm hiring experience
• Experience in understanding and utilising data to optimise outputs and performance of team
• Proven ability to work in a highly complex matrix organisation

Other

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [e-mail] or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.