Recruiter

ABM UK; Harlington; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

24/7 GP for you and family

Mental health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work discounts

Job summary

ABM UK is seeking a Recruiter to manage the full recruitment lifecycle for high-volume frontline and operational vacancies in airport environments. You will partner with airport leadership, hiring managers and HR to develop proactive recruitment strategies and talent pipelines to reduce vacancies and improve time-to-hire.

The role requires experience in end-to-end recruitment, strong stakeholder management and the ability to source across multiple sites.

Qualifications

• Proven end-to-end recruitment experience within an in-house, RPO or agency environment.
• Strong experience of high-volume frontline or operational recruitment, ideally within aviation, airports, passenger services or mobility assistance.

Responsibilities

• Manage end-to-end recruitment for high-volume PRM/PRSpassenger assistance and mobility roles.
• Partner with operational leaders, hiring managers and HR to understand workforce needs and peaks.
• Translate workforce plans into sourcing, attraction and talent-pipeline strategies.
• Lead vacancy briefings covering role requirements, shifts, pay, location and vetting.
• Advise stakeholders using recruitment data and realistic hiring timescales.
• Create inclusive job adverts and source candidates through multiple channels.
• Proactively headhunt and develop talent pipelines for recurring roles.
• Screen and shortlist candidates for passenger-facing work.
• Coordinate interviews, assessments and campaigns with fair selection.

Skills

End-to-end recruitment

Stakeholder management

Talent pipelining

Data-driven decision making

Candidate experience

High-volume recruitment

Tools

Applicant Tracking System

Job description

LOCATION: Heathrow

SHIFT PATTERN: Monday to Friday, 40 hours per week

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [e-mail]. We're here to help!

ROLE OVERVIEW AND PURPOSE

The Recruiter will manage the full end-to-end recruitment lifecycle for high-volume frontline and operational vacancies, primarily PRM/PRS passenger assistance and mobility roles in airport environments. The role may also support recruitment across other aviation services and wider ABM operational functions.

Acting as a trusted partner to airport operational leaders, hiring managers and HR colleagues, the Recruiter will provide informed recruitment advice, labour‑market insight and appropriate challenge. They will support workforce planning by understanding contract requirements, passenger demand, turnover, seasonal peaks, mobilisations and skills gaps, translating these into proactive recruitment strategies and talent pipelines.

Operating in a fast-paced 24/7 airport environment, the Recruiter will balance pace and volume with quality, compliance and candidate experience. Through stakeholder partnership, recruitment data and targeted attraction solutions, they will help reduce vacancies, improve time to hire and ensure teams can deliver safe, reliable passenger services.

Key Responsibilities

• Manage end-to-end recruitment for high-volume PRM/PRSpassengerassistanceand mobility roles, supporting other aviation vacancies asrequired.

• Partner with operational leaders, hiring managers and HR to understand workforce needs, passenger demand, seasonalpeaksand operational priorities.

• Translate workforce plans into effective sourcing,attractionand talent-pipeline strategies.

• Lead vacancy briefings covering role requirements, shifts, pay, location, customer-service standards, vetting and airport-pass requirements.

• Advise stakeholders using recruitment data,labour-marketinsightand realistic hiring timescales.

• Create inclusive job adverts and source candidates through job boards, databases, social media, referrals, directoutreachand community partnerships.

• Proactively headhunt and develop talent pipelines for high-volume,recurringand difficult-to-fill aviation roles.

• Screen and shortlist candidates, assessing customer service, empathy, reliability,availabilityand suitability for passenger-facing work.

• Coordinate interviews, assessmenteventsand recruitment campaigns, ensuring fair and consistent selection.

• Maintain accurate applicant-tracking records and provide clear, timely candidate communication throughout the process.

• Manage offers and work with HR, vetting, onboarding and airport teams to support candidates through checks, airport passes and start dates.

• Respond quickly to mobilisations, seasonal peaks, businessgrowthand unexpected staffing shortages.

• Build relationships with employability providers, colleges, communityorganisationsand other local partners.

• Monitor recruitment performance, including vacancies, time to hire, candidate sources, conversionratesand offer acceptance.

• Reduce agency reliance through direct sourcing, referrals, talentpoolingand external partnerships.

• Ensure all recruitment activity complies with ABM policies, employment legislation, data protection and equality,diversityand inclusion requirements.
  

• Proven end-to-end recruitment experience within an in-house, RPO or agency environment.

• Strong experience of high-volume frontline or operational recruitment, ideally within aviation, airports, passengerservicesor mobilityassistance.

• Experience recruiting across multiple sites,contractsor locations.

• Ability to manage a large and changing vacancy portfolio whilemaintainingquality,accuracyand candidate experience.

• Strong stakeholder-management skills, with the confidence to advise and appropriately challenge hiring managers.

• Experience using workforce data, vacancytrendsand operational demand to support recruitment planning.

• Proven direct-sourcing and talent-pipelining experience across a range of attraction channels.

• Experience recruiting for difficult-to-fill roles, seasonaldemandand non-standard shift patterns.

• Experience delivering recruitment events, assessmentdaysor other high-volume campaigns.

• Strong screening and assessment skills, particularly for customer-facing and passenger-assistance roles.

• Experience using an applicant tracking system andmaintainingaccuraterecruitment records.

• Excellentorganisation,communicationandprioritisationskills in a fast-paced operational environment.

• Commercial awareness of how vacancies affect passenger service, customer commitments,overtimeand agencyspend.

• A proactive,resilientandsolutions-focused approach with strong attention to detail.

• Good knowledge of fair,inclusiveand legally compliant recruitment practices, including data protection.

Desirable

• Recruitment experience within aviation, airports, outsourced passenger services or facilities management.

• Experience recruiting for PRM/PRS passenger assistance and mobility roles, or other frontline aviation roles such as cleaning, security, groundoperationsor transport.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

• Mental Health support and Life Event Counseling

• Get Fit Programme

• Financial and legal support

• Cycle to work scheme

• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers

• Life: Search for resources and tools on topics ranging from family and life to health, money and work

• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.