Recreation Supervisor

Fairmont Hotels And Resorts; Southampton; On-site; GBP 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Worldwide travel discounts

Exclusive colleague perks and upgrades

Team development & mentorship

Job summary

Fairmont Southampton is seeking a Recreation Supervisor to oversee daily operations of our resort recreation facilities, including pools, beach, spa, golf, and kids’ activities. You will lead and mentor the Recreation team, ensure safety and high standards, and collaborate with other departments to create memorable guest experiences.

The role emphasizes program development, event ideas, staff scheduling, and delivering luxury service in a dynamic resort environment.

Qualifications

• 2+ years of experience in recreation, in a supervisory role.
• Diploma or Bachelor's degree in Recreation, Hospitality, Tourism, or related field preferred.
• Excellent customer service and guest-focused approach.

Responsibilities

• Support the Recreation Manager in developing and implementing recreational programs and activities.
• Supervise, mentor, and coach the Recreation team; assign daily tasks and schedules.
• Handle guest inquiries, concerns, and complaints with professionalism and urgency.
• Maintain records of program participation, equipment usage, and incident reports.
• Perform additional duties to support the Recreation department and resort operations.

Skills

Recreation management

Staff supervision

Guest service

Communication

Education

Diploma/Bachelor in Recreation/ Hospitality/ Tourism

Job description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Recreation Supervisor. The Recreation Supervisor reports to the Recreation Manager and is responsible for the day-to-day operation of the hotel's recreation facilities and programs, including pools, beach, spa, golf, and kids' camp areas. This role ensures a safe, clean, and engaging environment for guests while supporting the Recreation Manager in delivering exceptional guest experiences. The Recreation Supervisor leads and mentors the Recreation team, monitors operational standards, and contributes to program development. Operations & Safety

Program Support

• Support the Recreation Manager in developing and implementing recreational programs and activities.
• Recommend ideas and content for programs and events, including seasonal and holiday activities.
• Assist in monitoring guest participation and providing feedback for program enhancements.

Team Leadership & Development

• Supervise, mentor, and coach the Recreation team to maintain high standards of service and professionalism.
• Assign daily tasks and schedules, ensuring adequate staffing coverage for all recreation areas.
• Support performance management by providing feedback, coaching, and guidance to team members.

Guest Experience

• Handle guest inquiries, concerns, and complaints with professionalism and urgency.
• Ensure that all recreation activities are delivered with a focus on personalized, anticipatory service.
• Collaborate with other departments to ensure seamless coordination of recreation programs and guest experiences.

Administrative Responsibilities

• Maintain accurate records of program participation, equipment usage, and incident reports.
• Assist with inventory management, ordering supplies, and tracking equipment.
• Prepare daily or weekly reports as requested by the Recreation Manager.

Other Duties

• Perform additional duties as assigned to support the overall success of the Recreation department and resort operations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

Experience

• Minimum 2+ years of experience in recreation, in a supervisory role.

Education

• Diploma or Bachelor's degree in Recreation, Hospitality, Tourism, or a related field preferred.

Competencies, Knowledge & Skills

• Excellent customer service skills with a strong guest-focused approach.
• Ability to work independently and collaboratively across departments.
• Strong organizational, time management, and problem-solving skills.
• Ability to stand for extended periods, walk between facilities, and occasionally lift up to 25 lbs.
• High level of professionalism, integrity, and emotional intelligence.

Personal Attributes, Culture & Values

• Energetic, outgoing, and guest-focused.
• Approachable and confident in initiating guest interaction.
• Reliable, punctual, and committed to delivering luxury-level service.
• Positive attitude with a passion for creating memorable experiences.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.
• Create an environment where colleagues are empowered, supported and recognized.

Circumstances

• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to respond quickly and effectively in emergency situations.
• Swimming ability is an asset but not required.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. About Fairmont Southampton Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda's largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality. Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless, Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

What's in it for you?

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Our Values

• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and being authentic.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives.

We welcome candidates from all backgrounds to join our team.