Recreation Assistant

Active Life; Canterbury; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Gym membership

Friendly workplace

Ongoing training

Career progression in leisure industry

Job summary

Active Life in Canterbury is seeking enthusiastic Recreation Assistants to keep customers safe while delivering a friendly, inclusive environment. You'll work at Kingsmead Pools & Fitness, supervising pools and assisting visitors.

The role requires NPLQ qualification, a proactive safety mindset and strong communication. We offer training, discounts, gym membership and a supportive team.

Qualifications

• Hold a current NPLQ certificate.
• Willing to undergo a DBS check.
• Experience in lifeguarding or leisure facilities is desirable.

Responsibilities

• Supervise pools to ensure safety of customers.
• Stay vigilant for risks and hazards.
• Perform water rescues and respond to emergencies per NPLQ.
• Provide first aid, CPR and emergency care.
• Follow safety procedures and emergency plans.
• Promote safe swimming and enforce pool rules.
• Deliver customer service and assist guests.
• Keep facilities clean and well-presented.
• Report hazards or faulty equipment.
• Support daily leisure centre operations.
• Collaborate with colleagues for a safe, inclusive environment.
• Maintain NPLQ and participate in regular training.

Skills

Communication

Teamwork

Customer service

Safety awareness

Job description

As a Recreation Assistant at Active Life, you'll help keep our customers safe while creating a friendly, welcoming and inclusive environment where everyone can enjoy being active. Your responsibilities will include:

• Supervising swimming pools and surrounding areas to ensure customer safety.
• Maintaining constant vigilance and identifying potential risks and hazards.
• Carrying out water rescues and responding to emergencies in line with your NPLQ training.
• Providing first aid, CPR and emergency assistance when required.
• Following pool safety procedures, emergency action plans and operating guidelines.
• Promoting safe swimming practices and ensuring pool rules are followed.
• Delivering excellent customer service and assisting customers with their needs.
• Maintaining high standards of cleanliness, hygiene and facility presentation.
• Carrying out routine safety checks and reporting hazards or equipment faults.
• Supporting the day-to-day operation of the leisure centre and its activities.
• Working collaboratively with colleagues to deliver a safe, positive and inclusive customer experience.
• Maintaining your NPLQ qualification and participating in regular training and competency assessments. Whether this is your first lifeguarding role or you have years of experience, we're looking for someone with a strong commitment to safety, a proactive approach and a genuine passion for helping others. You'll be a confident communicator, a reliable team player and someone who takes pride in creating a safe, welcoming and inclusive environment for everyone in our community.
• Hold a current National Pool Lifeguard Qualification (NPLQ). Have excellent communication skills and a passion for delivering outstanding customer service. Be reliable, enthusiastic and committed to working effectively as part of a team. Be proactive, vigilant and confident in following safety procedures and responding to emergencies. Be flexible and willing to work a variety of shifts, including early mornings, evenings and weekends. Share our commitment to creating a safe, welcoming and inclusive environment where everyone in our community feels valued.
• Active Life is committed to safeguarding children and promoting their welfare. The successful candidate must complete a Disclosure and Barring Service (DBS) check.

We're looking for enthusiastic, reliable and customer-focused Recreation Assistants to join our team at Kingsmead Pools & Fitness. If you're passionate about helping others, enjoy working with people from all walks of life and want to make a positive difference in your community, we'd love to hear from you.

At Active Life, we support our people to thrive. In return for your hard work and commitment, we offer:

• Employee discounts
• Gym membership to help you stay active.
• A friendly, supportive and inclusive workplace
• Ongoing training and development
• Opportunities to build your skills and progress within the leisure industry.

Ready to join us? If you're enthusiastic, enjoy working with people and want to make a difference in your community, we'd love to hear from you. Whether you are an experienced lifeguard or new to the leisure industry, this is an opportunity to develop your skills, build confidence and help others lead happier, healthier lives.