Recovery Worker (maternity cover) - NIHCSS

Together for Mental Wellbeing; Norwich; On-site; GBP 22,000 - 28,000; Full time

Job summary

Together for Mental Wellbeing is seeking Mental Health Recovery Workers in Norwich to support individuals facing complex mental health challenges. This role involves fostering trusting relationships, helping clients set personal goals, and navigating welfare systems. Ideal candidates will have experience in mental health support and a commitment to creating inclusive environments. This fixed-term contract requires driving capability and offers an opportunity to make a real difference in the community.

Qualifications

• Experience supporting vulnerable individuals through paid, voluntary, or personal life experience.
• Minimum GCSE or Level II qualification in English or equivalent.
• Basic skills in email and word processing software.

Responsibilities

• Establish and maintain trusting relationships with service users to enhance engagement.
• Help service users set, prioritize, and achieve personal goals.
• Work flexibly with service users in their homes and/or in the community.

Skills

Empathy

Problem-solving

Communication

Education

GCSE or Level II qualification in English

NVQ Level II in Health and Social Care

Job description

We are building a culture at NIHCSS where amazing people, like you, can do their best work.

Are you good at engaging with, and supporting others who are experiencing difficulties, to improve their lives?

If the answer is YES, all you need is the perfect environment to put your skills to great use.

NIHCSS is a partnership between Together for Mental Wellbeing and St Martins Housing. We support people over the age of 18 who have severe, complex, and enduring mental health needs.

We are looking for two Mental Health Recovery Workers to join our dedicated teams in Norwich, covering community clients in South Norfolk and Central Norwich at our supported living accommodation sites in NR2.

You will support people going through difficult times, drawing on your knowledge and experience to connect, help them discover their strengths, and develop skills leading to wellness. This is only possible with people like you!

You must be able to drive and have a vehicle willing to be used for work purposes. Business insurance will be required, along with a commitment to cover shifts including sleep-ins, paid at an additional £55 per shift.

This is a fixed-term position until 31st December 2025.

Application Deadline: July 05, 2025

Department: Operations

Employment Type: Fixed Term Contract

Location: Central Norfolk

Workplace type: Onsite

Responsibilities

1. Establish and maintain trusting relationships with service users to enhance engagement.
2. Help service users set, prioritize, and achieve personal goals to increase hope, motivation, and ambition.
3. Work flexibly with service users in their homes and/or in the community.
4. Value and utilize the lived experience of service users to support each other and improve services.
5. Reach out to marginalized or minority populations in the community.
6. Carry out assessments and determine the urgency of service needs.
7. Collaborate with other professionals and make onward referrals to community opportunities.
8. Conduct risk assessments to ensure safety and improve support quality.
9. Motivate and support service users to maintain safe housing, manage finances, and navigate benefits and education systems.
10. Assist with managing relationships, bills, forms, mail, and appointments, including accompanying to appointments as needed.
11. Adhere to policies on lone working.
12. Make timely, concise, and understandable records using computer systems.
13. Write clear reports and records in English, both handwritten and word processed.
14. Participate in mandatory and job-related training and learning activities.
15. Maintain professional boundaries in all work aspects with service users.

Knowledge, Skills & Experience

Essential

• Experience supporting vulnerable individuals through paid, voluntary, or personal life experience.
• Minimum GCSE or Level II qualification in English or equivalent.
• Basic skills in email and word processing software.
• Non-judgemental attitude, empathy, and ability to create a trusting environment.
• Ability to establish and maintain professional boundaries and a safe environment.
• Problem-solving skills related to housing, welfare benefits, and relationships.
• Willingness to participate in learning and collaborate with colleagues and organizations.

Desirable

• Lived experience of mental distress.
• NVQ Level II in Health and Social Care or equivalent.

Benefits

Download the PDF to learn more about working with us. We value diversity and inclusion and are committed to creating an equitable workplace. We provide reasonable adjustments during recruitment. Successful candidates require an enhanced DBS check. For more, visit https://www.gov.uk/government/organisations/disclosure-and-barring-service.

About Together for Mental Wellbeing: We are a national charity supporting mental health, working across England with services including community support, accommodation, advocacy, and criminal justice support. Founded in 1879, we support approximately 4,500 people monthly at around 70 locations.