Recovery Navigator

Forward Leeds; Middlesbrough; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join Waythrough as a Service User Support Worker, providing essential help to individuals in need of recovery services within the community probation system. A vital role that focuses on creating personalized support plans and facilitating interventions, you'll contribute significantly to the wellbeing of diverse service users across the Cleveland area. You will work closely with probation services, ensuring high-quality support, while also enjoying generous benefits and opportunities for personal growth.

Benefits

Generous annual leave entitlement (27 days plus bank holidays)

Enhanced occupational sick pay

Employee Assistance Programme

Flexible working policies

Qualifications

• Experience in supporting service users, especially in recovery and dependency contexts.
• Strong interpersonal skills needed for building trust with service users.
• Ability to handle cases of varying complexities.

Responsibilities

• Manage a caseload of service users, providing tailored support.
• Conduct assessments and create action plans for individual wellbeing.
• Collaborate with probation officers and recovery guides.

Skills

Communication

Empathy

Assessment Skills

Education

Relevant qualification in social care or probation services

Job description

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.

About The Role
A new opportunity has arisen to be part of an exciting partnership as part of the Probation Dependency and Recovery service led by Ingeus. Dependency and Recovery services are tailored to the assessed individual needs of 18+ Male Service Users on community orders and post-release licences as part of the community Probation system.

The successful candidate will have a regional office location but will be expected to travel to other sites across region. The post will cover the Cleveland area with delivery sites across Stockton, Hartlepool, Middlesbrough, Hemlington, Southbank, Redcar and Saltburn. Where possible a delivery location will be based closest to your home address.

Duties:

• Hold the professional relationship with the Responsible Probation Officer (RO) to support Service Users (SU) through one-to-one and group interventions.
• Hold 1-2-1 relationship with allocated Service User and single case-holder for continuity of contact
• Support participants of low, medium and high complexity cases with one-to-one comprehensive advice
• Work closely with the Recovery Guides and Recovery Champions and IOMU.
• Conduct an initial assessment with all referred Service Users to assess the appropriate level of support required for their personal wellbeing journey.
• Prepare and agree individual action plans, following initial assessment, and regularly review progress with the SU.
• Work with Service Users of varying complexity of need and across each Complexity Level (as applicable)
• Proactively manage a caseload of Service Users, across medium and high levels of need and complexity, in line with the information contained within the Referral provided by the RO.
• Delivery of 1-2-1 / group interventions and skills training to Service Users to meet identified need(s) to a high-quality standard.

About The Role
A new opportunity has arisen to be part of an exciting partnership as part of the Probation Dependency and Recovery service led by Ingeus. Dependency and Recovery services are tailored to the assessed individual needs of 18+ Male Service Users on community orders and post-release licences as part of the community Probation system.

The successful candidate will have a regional office location but will be expected to travel to other sites across region. The post will cover the Cleveland area with delivery sites across Stockton, Hartlepool, Middlesbrough, Hemlington, Southbank, Redcar and Saltburn. Where possible a delivery location will be based closest to your home address.

Duties:

• Hold the professional relationship with the Responsible Probation Officer (RO) to support Service Users (SU) through one-to-one and group interventions.
• Hold 1-2-1 relationship with allocated Service User and single case-holder for continuity of contact
• Support participants of low, medium and high complexity cases with one-to-one comprehensive advice
• Work closely with the Recovery Guides and Recovery Champions and IOMU.
• Conduct an initial assessment with all referred Service Users to assess the appropriate level of support required for their personal wellbeing journey.
• Prepare and agree individual action plans, following initial assessment, and regularly review progress with the SU.
• Work with Service Users of varying complexity of need and across each Complexity Level (as applicable)
• Proactively manage a caseload of Service Users, across medium and high levels of need and complexity, in line with the information contained within the Referral provided by the RO.
• Delivery of 1-2-1 / group interventions and skills training to Service Users to meet identified need(s) to a high-quality standard.

Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full.

‘The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band’

Please read the full Job Description and Person Specification prior to applying for this position.
For full person specifications and job details, please visit this link.

Who are we…
Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.
Thanks for bearing with us – and don’t forget to check out the Waythrough jobs on the Richmond Fellowship and Aquarius job site https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers .

What can Waythrough (Formerly Humankind) offer you… ️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service) Annual leave purchase scheme Enhanced occupational sick pay % Enhanced employer contribution to your workplace pension Death in service benefit ️ Free Will writing Eyecare vouchers ️ Blue light card discount Fantastic learning and development opportunities, including free training courses Work-life balance- flexible working and family friendly policies ️ Happy, Healthy You! – our wellbeing offers for our workforce Employee Assist Programme and WaythroughSupport Networks
Waythrough is an equal opportunities employer

We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at [e-mail]

Salary Period

Vacancy Salary Range

DBS Requirement

DBS Requirement Enhanced Adult/Child Barred

Does role require Police/Prison vetting? Not Applicable

Driving licence required for role?

Driving licence required for role? Yes

Applications Close Date

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