Recovery Driver

The Automobile Association; Newcastle upon Tyne; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

23 days annual leave

Pension scheme with employer contrib.

Free AA breakdown membership from Day

Discounts on AA products

Life assurance

Learning and development opportunities

Employee assistance programme

24/7 remote GP service

Job summary

The Automobile Association is seeking an HGV Recovery Driver to safely recover vehicles and support motorists through breakdowns. You’ll work independently across varied locations, while still being part of a supportive AA team, delivering calm, practical help when it’s most needed.

Role requires C or CE licenses, CPC, tachograph card, and flexibility for evenings, weekends and holidays. You’ll be empowered with modern tech to diagnose and resolve roadside issues quickly.

Qualifications

• A full Category C (HGV Class 2) driving licence is essential.
• CE licence holders are welcomed and supported to upgrade.
• A valid Driver CPC and a digital tachograph card.
• Confident using new technology; tools will be provided.
• Flexibility to work evenings, weekends and Bank Holidays.

Responsibilities

• Delivering exceptional service by safely recovering vehicles and reassuring customers during breakdowns.
• Working independently across varied locations and conditions while remaining part of a supportive team.
• Solving problems on the spot using your technical skills and calm approach.
• Staying compliant with EU Regulations & WTD and representing The AA professionally.
• Supporting customers to get back on the road and reach their destination.

Skills

Customer service orientation

Problem solving

Empathy

Independence

Adaptability

Education

Category C (HGV Class 2) driving licence

Driver CPC

Digital tachograph card

Job description

As an HGV Recovery Driver, you'll often work independently, but the moment you step out of your truck, you become a source of calm and confidence. With empathy and resilience, you'll support members through stressful moments, using your technical expertise to recover vehicles safely and efficiently. Whether it's transporting a vehicle to a garage or helping someone reach their destination, you'll make a real difference in their day and their journey.,

• Delivering exceptional service by safely recovering vehicles and reassuring customers during breakdowns, helping them get back on the road quickly.
• Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
• Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations.
• Staying solution-focused and compliant with EU Regulations & WTD, representing The AA with professionalism and a drive to always "Push for Better.", What do I need?
• A full Category C (HGV Class 2) driving licence is essential. If you already hold a Category CE (HGV Class 1) licence - great! If not, don't worry - we'll support you in gaining it.
• A valid Driver CPC (Certificate of Professional Competence) and a digital tachograph card.
• Confidence using and adapting to new technology - we'll provide the tools; you bring the curiosity.
• Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays because breakdowns don't stick to a schedule.

Salary: Guaranteed minimum c. £33,862 for CE (HGV 1) license, £30,490 for C (HGV 2) license

On Target Earnings: £41,000 for a CE licence, and £35,000 for a C licence Shifts: Rolling roster, work 18 days out of every 28, with two full weekends off. Standard Shift Duration: 9 hours and 45 minutes, including a 45-minute break. Flexibility Required: While standard shifts are under 10 hours, end-of-shift flexibility is essential. You may be required to work up to 12 hours (including breaks) depending on operational needs.

We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:

• 23 days annual leave (increases with service) + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

We're proud to be an inclusive employer and welcome people from all backgrounds. At The AA, you're encouraged to be yourself, thrive in your role, and feel like you truly belong.