Receptionist - The Lodge (Sundays)

Elizabeth Finn Homes Limited; Exeter; On-site; GBP 35,818,000 - 39,950,000; Part time

Benefits offered by this job

Enhanced pay enhancements? (not stated

Group pension scheme

Job summary

The Lodge Care Home in Exeter is seeking an outstanding Receptionist to provide first line reception and administrative services for the Home, working alongside the Business Support Team to create a safe, engaging and comfortable environment where residents can thrive.

You will excel in communication, IT, and organisation, handling calls, visitor sign-ins, diaries, invoices, and general admin duties to support the General Manager and team.

Qualifications

• Secondary education is required.
• General office administration with IT proficiency (spreadsheets, database, word processing).
• Ability to work on own initiative and as part of a team.
• Calm, professional and mature approach; excellent written and verbal communication.
• Empathy with older people.

Responsibilities

• Handle calls quickly and efficiently and ensure messages are dealt with promptly.
• Check in/out visitors and maintain Visitors’ Book for security.
• Manage signing in/out of keys for staff.
• Open and date stamp incoming post.
• Assist with diaries for senior staff and book rooms/seminars.

Skills

General admin

IT proficiency

Initiative

Team player

Professional demeanor

Communication skills

Empathy with older people

Education

Secondary education

Tools

Spreadsheets

Database

Word processing

Job description

Receptionist - The Lodge Care Home

CQC rating: Outstanding
Address: 22 Spicer Road, Exeter. EX1 1SY
Hourly Rate: £13.67 per hour
Contract: Part-time, Permanent
Shifts: 7.5 hour shift every Sunday, with the availability to cover annual leave and sickness Monday-Saturday

Elizabeth Finn Homes do not currently provide sponsorship, but we welcome applications from those who have a right work in the UK.

Elizabeth Finn Homes is a leading provider of high-quality care for older people, renowned for delivering exceptional standards across our homes in the UK.We are committed to recruiting people from a variety of backgrounds with different lived experiences to ensure the environment for our colleaguesand the offer to our residents is as considered and inclusive as possible. Our values guide us in how we work and push us to be a compassionate and caring care provider.

The Lodge is an elegant and characterful Victorian house, located on Spicer Road, close to the centre of Exeter.Offering outstanding levels of residential and nursing care and a warm welcome for all.

About the role

We are seeking an outstanding Receptionisttoprovide ‘first line’ reception and administrative services for the Home.Workingalongside our business support team, you’ll help create a safe, engaging and comfortable environment where residents can thrive. You will -

1. To play a key role in the communications by handling calls quickly and efficiently and ensuring all messages are dealt with promptly.
2. To ensure total security of the building by identifying all visitors, ensuring that visitors are checked in and out of the building and that the Visitors’ Book is completed.
3. To control the procedure for the signing in and out of all keys to members of staff.
4. To open and date stamp incoming post.
5. As required manage diaries for General Manager, Clinical Care Manager, Head of Care and Business Support Administrator.
6. To take responsibility for directing deliveries; checking against the correct documentation and checking codes for invoices to send to Headquarters.
7. To take responsibility for the booking of various rooms and functions, e.g. guest rooms, seminar rooms, etc.
8. To prepare invoices for residents and guests and ensure payment of same before guests depart.
9. To file as required.
10. To order newspapers on behalf of residents and arrange for collection of payments.
11. To take responsibility for initial enquiries, complete enquiry form and pass all information to General Manager.
12. To provide Secretarial services to the General Manager and the senior members of the Home Team as required.
13. To book and receive payments for meals for staff and visitors.
14. To assist the Business Support Administrator in his/her function as required, and cover in absence.
15. To order stationery, control stock, issue as requested and monitor against stationery budget keeping the Business Support Administrator informed.
16. To assist in fundraising activities as required from time to time.

Qualifications & Skills

• Secondary education
• General office administration with proficiency in the use of IT, especially in relation to spreadsheets; database and word processing.
• Ability to work on own initiative.
• Good team player
• Calm, professional and mature approach.
• Excellent written and verbal communication skills.
• Empathy with older people.

In return for the wonderful contribution our employees make we offer the following benefits:

• Enhances pay for family leave
• Overtime and bank holiday enhancements to pay
• Group pension scheme
• Occupational sick pay after 6 months' service
• Wellbeing support through various initiatives including an employee assistance programme with free counselling and Mental Health First Aiders.
• Opportunity to earn rewards via Care Friends (refer a friend scheme)which you can cash in when you choose
• Free Blue Light card – provides members with thousands of amazing retail discounts
• Long service awards
• Subsidised meals while on duty
• Apprenticeships, continuous learning and development, professional development and study support opportunities

Safeguarding:

In the process of recruitment, selection and appointment Elizabeth Finn Homes implement a range of procedures and actions including Police/Enhanced DBS Checks to ensure our employees, residents and everyone is safeguarded, and abuse is prevented. This is in line with our company values, which are Bring Love, Inspire More, Act with Purpose and Welcome All.

Criminal record checks:

As this role involves a regulated activity, successful applicants will undertake an enhanced DBS check, with barred lists check, and any offer of employment will be dependent on a satisfactory outcome. Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.