Receptionist/Team Administrator

Kent Community Health NHS Foundation Trust; Greater London; On-site; GBP 24,000 - 27,000; Full time

Job summary

A community healthcare provider based in North East London is seeking a full-time Dental Receptionist/Team Administrator to deliver high-quality care and efficient administrative support. The ideal candidate should have experience in customer service and administrative roles, preferably in clinical settings. This role involves managing dental records, providing customer support, and meeting care standards across various dental sites within the region. The position offers a salary ranging from £24,937 to £26,598 annually, pro rata, reflecting the commitment to equity and inclusion in healthcare.

Qualifications

• Experience of working in a front line capacity e.g. customer care, reception.
• Experience of undertaking a broad range of administrative duties.
• Preferably experience within a clinical service.

Responsibilities

• Provide high-quality customer service to patients.
• Perform reception duties and manage dental records.
• Execute administrative tasks supporting clinic functions.
• Implement service initiatives and adhere to standards.
• Work independently and under pressure.

Skills

Customer service

IT software knowledge

Interpersonal skills

Organizational skills

Teamwork

Education

NVQII Customer Care or equivalent experience

Tools

Microsoft Office

Job description

Go back Kent Community Health NHS Foundation Trust

Receptionist/Team Administrator

The closing date is 05 January 2026

We have an exciting full-time opportunity for a Band 3 Dental Receptionist in Community Dental Services at Appleby Dental in Inner North East London (INEL). We are looking for someone passionate about delivering high‑quality care to patients across Hackney, Tower Hamlets, and Newham.

Services offered include Sedation, Special Care Dentistry, Paediatric Dentistry, Domiciliary care, Bariatric care, and a Dental Mobile service for the homeless and medium secure unit.

The ideal candidate must be able to work in a busy environment while staying calm and demonstrate a strong commitment to excellent care standards. This role involves administrative and reception tasks for special care patients in community settings. While the position is based at an agreed clinic, it requires covering all dental sites in INEL.

Applicants must meet the skill level outlined in the person specification, but we also welcome those eager to enhance their knowledge and skills to gain a recognised qualification, which we will support. Lack of essential skills may not automatically disqualify you from being considered for an interview.

Main duties of the job

• Provide high‑quality customer service to patients and visitors, supporting the dental team effectively
• Perform reception duties, greet patients, and manage daily schedules and dental records for efficient operations.
• Execute administrative tasks as directed by the Dentist or Dental Nurse team leader to support clinic functions.
• Implement service initiatives adhering to standards like CQC, Dental Practice Inspections, SOPs, and Health & Safety Risk Assessments.
• Demonstrate independence, proactivity, and the ability to work under pressure, including filing medical records alphabetically.
• Refer to the attached job description and person specification for detailed duties and criteria, highlighting relevant experience.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

About us

Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent.

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences.

We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission.

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work.

Job responsibilities

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.

Person Specification

Qualifications & experience

• NVQII Customer Care or equivalent experience.
• Experience of working in a front line capacity e.g. customer care, reception.
• Experience of undertaking a broad range of administrative/clerical duties
• Preferably within a clinical service

Knowledge & Skills

• Knowledge of IT software – Microsoft Office, Word, E‑mail etc
• Good inter‑personal skills with the ability to communicate and engage positively with children
• Good organisational skills & ability to prioritise own workload
• Proven ability to work within a team and independently using own initiative
• Knowledge/experience of NHS procedures/processes.
• Understanding of Health & Safety issues
• Experience of data entry systems with accurate keyboard skills

Personal Attributes

• Ability to juggle unpredictable workloads

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kent Community Health NHS Foundation Trust

£24,937 to £26,598 a year pro rata per annum