Receptionist Supervisor

BaxterStorey; London; On-site; GBP 25,000 - 31,000; Full time

Job summary

Join a prestigious hospitality team as a Receptionist Supervisor at Searcys, located in the iconic St Pancras International Station. Your role will involve welcoming guests, managing reservations, and ensuring an exceptional customer experience in a vibrant restaurant atmosphere filled with rich heritage and commitment to quality.

Benefits

50% discount across Searcys venues

Enrolment into the Searcys pension scheme

Up to 33 days annual leave

Meals provided on shift

Birthday off

Day off to volunteer

Qualifications

• At least 1 year of prior front-of-house experience in hospitality.
• Knowledge of reservation systems is desirable.
• Supportive team player.

Responsibilities

• Greet all guests upon entering and make them feel welcome.
• Take reservations and verify all information.
• Maintain reception area cleanliness.

Skills

Customer Service

Teamwork

Flexibility

Job description

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Searcys is looking for an experienced Receptionist Supervisor to assist the floor managers in the day-to-day running of the Brasserie and Champagne Bar. As a Searcys Receptionist, you will be required to greet all guests and take reservations, ensuring all information is captured and correct.

Located within the iconic St Pancras International Station, St Pancras Brasserie by Searcys is home to the longest Champagne bar in Europe and offers an ideal escape to sit back and soak up the charm of the magnificent station.

Searcys is steeped in rich heritage and is passionate about its people, therefore offers industry-leading benefits which include:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 33 days annual leave (dependent on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Meals provided on shift when working within one of our venues
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice

Job Description

Job Type: Full Time

Hourly Rate: £

We are looking for someone who is flexible on start times, as you could start as early as 9am and the latest finish will be 11pm.

The restaurant is closed on Sunday evenings.

Key Responsibilities:

• Greet all guests upon entering and make them feel welcome.
• Ensure all check-in and check-out procedures are followed.
• Take reservations and verify all information.
• Record and distribute messages promptly.
• Maintain acceptable dress and appearance standards for all persons entering the restaurant.
• Keep the reception area clean and tidy at all times.
• Communicate with the manager and team as needed.
• Relay customer feedback to the appropriate manager.
• Use your expertise to assist customers.
• Work harmoniously as part of the team.
• Remain guest-focused, being visible and communicative to identify customer needs.
• Project a helpful and positive attitude to customers.
• Provide professional and friendly service to all customers.
• Perform duties to the specified standards.
• Follow rotas/schedules set by your manager.
• Act as a positive ambassador for the business.
• Deliver on promises to customers and team, acting on guest feedback with a ‘can do’ attitude.

Qualifications:

• At least 1 year of prior front-of-house experience in hospitality
• Knowledge of reservation systems (desirable)
• Supportive team player

Additional Information:

Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.

Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we value individuality and embrace diversity, which are the cornerstone of our success.

If you are passionate about hospitality and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!