Receptionist (Relief) based at The Willows, Mobberley

MHA; Ovingdean; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

28 days holiday and buy/sell annual-le

Pension and life assurance

Free DBS checks and uniforms

Counselling and hardship fund

Flexible annual-leave options

Blue Light Card discounts

Induction and training opportunities

Long service awards

Job summary

The Willows care home in Mobberley is seeking a friendly Receptionist (Relief) to help with front-of-house duties and admin support for the Home Manager. You will greet residents, visitors and professionals, manage calls, and help ensure a smooth daily operation. Flexible hours and a focus on wellbeing are key.

Ideal applicants will have reception experience, strong communication skills, and a calm, professional manner with a passion for supporting older people in a welcoming environment.

Qualifications

• Experience of telephone/reception or customer-facing roles.
• Experience using Microsoft Office or similar IT systems.
• Strong verbal and written communication skills.
• Good organisational skills and attention to detail.
• Ability to multitask and stay calm under pressure.
• Professional, friendly manner and smart presentation.
• Team-oriented with ability to use own initiative.
• Interest in supporting older people and MHA values.

Responsibilities

• Welcome visitors and check identity; direct them as needed.
• Answer and manage incoming phone calls professionally.
• Provide admin support to Home Manager and Administrator.
• Operate office equipment and maintain security.
• Support the home’s reputation through customer service.
• Attend meetings and mandatory training.
• Work in line with MHA policies (safeguarding, health & safety).

Skills

Telephone/reception experience

Microsoft Office experience

Verbal and written communication

Organisational skills

Multitasking under pressure

Professional manner

Team-focused

Support for older people

Tools

Microsoft Office

Job description

Receptionist (Relief) based at The Willows, Mobberley

Hours: 0 hours per week (Flexible hours)

Salary: £13.60 per hour

For this role, we are currently considering candidates who live within approximately 15 miles of the Care Home. This ensures commutes are manageable and support your wellbeing and work-life balance. If you live outside this area but would still find the commute manageable, please get in touch - we are happy to review individual circumstances.

About the role

We are looking for a warm, organised and professional Receptionist to join our team at MHA. This is a key front-of-house role, providing a friendly and reassuring welcome to residents, visitors and professionals, while supporting the smooth day-to-day running of the home.

As Receptionist, you will be the first point of contact for visitors and telephone enquiries, helping to create a positive first impression and ensuring enquiries are handled efficiently and courteously. You will also provide administrative support to the Home Manager and Administrator as required.

What you will do

• Welcome all visitors courteously, check their identity and establish the reason for their visit.
• Notify the appropriate member of staff of visitors’ arrival and ensure visitors are directed correctly.
• Answer and manage incoming telephone calls in a friendly and professional manner, responding to enquiries or redirecting calls as needed.
• Provide administrative support to the Home Manager and Administrator, including processing documentation.
• Operate office equipment such as computers, photocopiers and other standard office systems.
• Help maintain the security of the home at all times.
• Promote the good reputation of the home through professional conduct and customer service.
• Attend staff and client meetings, training and mandatory courses as required.
• Work in line with MHA policies, including safeguarding, infection prevention, health & safety and equal opportunities.

About you

We are looking for someone who is friendly, calm and confident, with excellent communication and organisational skills.

You will bring:

• Telephone and reception experience, or equivalent customer-facing experience.
• Experience of using Microsoft Office or similar IT systems.
• Strong verbal and written communication skills.
• Good organisational skills and attention to detail.
• The ability to multitask and remain calm under pressure.
• A pleasant, professional manner and smart presentation.
• A team-focused approach with the ability to use your own initiative.
• An interest in supporting older people and living out MHA’s values.

You will be joining an organisation with strong values and a supportive culture, where every role plays an important part in helping people live later life well. At MHA, reception teams help create safe, welcoming and well‑organised homes.

Rewards and benefits

In addition to a competitive hourly rate, you will enjoy:

• 28 days holiday (including bank holidays) and an option to buy annual leave (pro‑rota for part time)
• A strong pension scheme and life assurance
• Free DBS checks and uniforms (where applicable)
• Confidential counselling, chaplaincy support and access to our hardship fund
• Flexible options to buy or sell annual leave, plus family‑friendly policies
• Discounts through the Blue Light Card, Health Service Discounts and the Vivup app
• A full induction, ongoing training and development opportunities
• Long service awards to celebrate your contribution

About the home

The Willows care home in Mobberley

The Willows is a nursing home in the village of Mobberley, offering colleagues a tranquil and community‑based setting in which to work. The home supports residents with a range of needs, including dementia, and colleagues are central to delivering high‑quality, person‑centred care.

The team culture is warm and inclusive, with colleagues supporting one another and taking pride in the relationships they build with residents. Regular activities, social connections and links with the local area create a varied and engaging working environment.

For job seekers wanting to develop their skills in nursing and dementia care within a close‑knit team, The Willows provides a rewarding and purpose‑led place to grow.

For more information about the home, please click here

Where the role requires a Standard or Enhanced DBS check, the successful candidate will be required to join and maintain membership of the DBS Update Service. MHA will pay for the DBS check and will provide an additional payment through payroll equivalent to the standard annual Update Service subscription fee. Further details will be provided during onboarding.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Equality, diversity and inclusion

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme.