Receptionist & QUENSH Admin Assistant

Onsite; Worcester; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Family-friendly leave

Life assurance

Pension scheme

Health & wellbeing

Cycle to work

Career development

Job summary

South Staffordshire Limited is seeking a professional Receptionist & QUENSH Administration Assistant for our Worcester office. You will be the first point of contact, ensuring a welcoming front-of-house experience while supporting QUENSH administration and general office tasks.

The role offers an opportunity to work on high-profile projects within a growing organisation and to develop your career across the South Staffordshire Group.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to handle customer enquiries professionally and confidently.
• Strong problem-solving skills and a positive attitude.
• Ability to work independently and as part of a team.
• Proactive, adaptable and professional approach to work.

Responsibilities

• Greeting visitors and maintaining a professional and welcoming reception area.
• Answering and directing incoming telephone calls.
• Handling customer enquiries and resolving issues in a professional and efficient manner.
• Managing incoming and outgoing correspondence, including emails and postal mail.
• Updating and maintaining spreadsheets, databases, and business records accurately.
• Supporting QUENSH administration processes and documentation.
• Ordering and managing office consumables and supplies.
• Providing general administrative support to various departments as required.
• Assisting with filing, document control, and record management activities.
• Ensuring office administration is completed accurately and within required timescales.

Skills

Communication

Organisation

Multitasking

Attention to detail

Customer service

Problem solving

Independent work

Teamwork

Proactive

Adaptable

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Title: Receptionist & QUENSH Admin Assistant

Location: Worcester

Salary: To £26,508 plus benefits

We are seeking a professional, highly organised, and customer-focused Receptionist & QUENSH Administration Assistant to join our team at our Worcester office. This is a key role within the business, providing a welcoming and efficient front-of-house service while supporting our Quality, Environment, Health, Safety (QUENSH) administration processes.

This is an exciting opportunity to work on high-profile projects and develop your career within a growing organisation. OnSite is part of the South Staffordshire Group, a 3,000-employee strong organisation behind South Staffs and Cambridge Water, alongside a range of businesses supporting the utilities sector. This means you'll be joining not just one company, but a wider group that can offer long-term career development, variety, and progression opportunities.

What’s the role:

As Receptionist & QUENSH Administration Assistant, you will play a vital role in ensuring the smooth day-to-day operation of our Worcester office. Acting as the first point of contact for visitors, customers, and colleagues, you'll provide a professional front-of-house experience while supporting administrative activities across the business.

Key responsibilities include:

• Greeting visitors and maintaining a professional and welcoming reception area.
• Answering and directing incoming telephone calls.
• Handling customer enquiries and resolving issues in a professional and efficient manner.
• Managing incoming and outgoing correspondence, including emails and postal mail.
• Updating and maintaining spreadsheets, databases, and business records accurately.
• Supporting QUENSH administration processes and documentation.
• Ordering and managing office consumables and supplies.
• Providing general administrative support to various departments as required.
• Assisting with filing, document control, and record management activities.
• Ensuring office administration is completed accurately and within required timescales.

What you’ll need:

We're looking for someone who is organised, proactive, and able to manage a varied workload while maintaining excellent levels of customer service.

Essential skills and experience include:

• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to handle customer enquiries professionally and confidently.
• Strong problem-solving skills and a positive attitude.
• Ability to work independently and as part of a team.
• A proactive, adaptable, and professional approach to work.

What you’ll get in return:

• Family-Friendly Leave
  Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days.
• Financial & Life Assurance
  Life Assurance cover (role dependant)and a Company Pension Scheme with salary sacrifice options.
• Health & Wellbeing
  Employee Assistance Programme (8 counselling sessions) and 24/7 Virtual GP access for you and your dependents.
• Lifestyle & Perks
  Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers.
• Professional Development
  Hands-on training and ongoing career development opportunities
• Inclusion & Belonging
  Active People Networks - Disability & Neurodiversity, Unity+, Women’s Network, and more.
• Performance & Recognition
  Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.

We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.

We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.