Receptionist - Oncology & Haematology

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 22,000 - 24,000; Full time

Job summary

An esteemed NHS trust is seeking a dedicated Receptionist for its Oncology and Haematology Directorate in Norwich. This role involves managing outpatient appointments, assisting patients and staff, and ensuring safe waiting areas. Ideal candidates are people-focused and possess strong communication skills. The position offers flexible working hours and various employee benefits, including discounted gym memberships and career development support. Join a dynamic team committed to delivering excellent patient care.

Benefits

Flexible working hours

Discounted gym memberships

Excellent pension scheme

Free Park & Ride service

On-site Nursery

Qualifications

• Ability to prioritize and arrange appointments accurately.
• Strong communication skills, both in person and on the phone.
• Experience in dealing with patient inquiries confidentially.

Responsibilities

• Provide support to medical and nursing staff.
• Manage outpatient appointments and maintain appointment systems.
• Ensure patient safety in the waiting area.

Skills

People-Focused

Integrity

Respectful

Dedicated

Excellent standards

Job description

Overview

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

Are you People-Focused, Respectful, have Integrity, are Dedicated and maintain Excellent standards? Being a Receptionist within the Oncology and Haematology Directorate could be for you!

The job role includes Outpatients within the Colney Centre, Mulbarton Ward and Chemotherapy and Radiotherapy treatment areas including the Weybourne Day Unit. Paperless processes are in place for chemotherapy treatments and in development for radiotherapy with a dedicated software system. The department has a year-on-year increase in new referrals and treatments and has recently expanded the radiotherapy and chemotherapy treatment areas.

Responsibilities

1. To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
2. To carry out receptionist duties, including prioritizing and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and coordinating the various clinics within the department.
3. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
4. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
5. To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.

Working pattern and duties

The Colney Centre is open from 07:30 to 20:00 Monday to Friday and the Weybourne Day Unit runs from 08:00 – 18:00 Monday – Friday and 08:00-16:00 on Saturdays. The post holder would be required to work occasional weekends/bank holidays. You will need to be able to work flexibly to meet the needs of the service.

You will communicate with patients and their relatives, the general public and a wide range of multi-professional staff both internal and external to the Trust. Your responsibilities will include but not be limited to, being the first point of contact for people visiting the department or calling in with queries, booking and managing outpatient appointments, admitting and discharging day case patients for chemotherapy, arranging transport for patients and managing waiting lists in line with the Referral to Treatment process as well as other admin related tasks.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Eligibility and visa information

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Thursday 11 Dec 2025