Receptionist / Office Assistant

Nellsar Ltd; Maidstone; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay and paid training

Enhanced DBS paid for by the company

Bank holiday pay

Workplace pension

Refer a Friend payments

Annual leave

Uniforms

Job summary

Nellsar Ltd is seeking a warm, organised Receptionist / Office Assistant for our St Winifreds Care Home in Deal. You will greet visitors, answer calls, manage sign-in, and support admin tasks to keep the home running smoothly.

Flexibility of 19 hours across three days, with potential weekend work. Join a friendly, professional team dedicated to high-quality resident care and confidential service, with training and development opportunities.

Qualifications

• Experience in reception or front-of-house roles.
• Excellent customer service and communication skills.
• Ability to manage mail and general administrative duties.
• Commitment to confidentiality and data protection.

Responsibilities

• Greet visitors and manage sign-in process.
• Answer calls and handle enquiries efficiently.
• Process mail, filing, and general admin tasks.
• Support internal teams and accompany visitors around the home.
• Ensure compliance with health and safety and infection control policies.

Skills

Customer service

Reception

Administrative support

Communication

Tools

MS Office

Sign-in system

Job description

We are looking for a warm, organised, and professional Receptionist / Office Assistant to be the welcoming face of our care home. This front-of-house role ensures visitors, residents, and team members receive exceptional customer service while supporting smooth administrative operations. Key Responsibilities Front-of-House & Customer Service: - Greet all visitors professionally and ensure they complete the sign-in process. - Handle incoming calls and enquiries efficiently. - Maintain a tidy, safe, and welcoming reception area. Administrative Support: - Process incoming and outgoing mail. - Photocopying, filing, and general administrative duties. - Support internal teams including BSO, Recruitment, and Management. - Maintain organised filing systems, including archiving. - Show prospective residents and families around the home. Compliance & Safety: - Follow confidentiality, data protection, and infection control procedures. - Report accidents, equipment faults, and safety concerns. - Support Health & Safety, safeguarding, and whistleblowing policies. Teamwork & Professionalism: - Build positive relationships with residents, visitors, and staff. - Attend meetings, training, and appraisals. - Seek opportunities for development.

What we offer in return to your dedication

Nellsar has been a family-run Company since 1988 and we provide exceptional care for residents across our group of 13 Care Homes in Kent, Surrey, and Essex. We consistently strive to achieve the highest standards of professional and person-centred care, and we achieve this by promoting the wellbeing and development of our team members. Our values focus on the individual, creating an inclusive environment with both residents and our teams at the heart of what we do every day. It's our mission at Nellsar to ensure that people live life to the full

Benefits

• We are passionate about making every day count and bringing colour and laughter to the people living in our home, their visitors and the team supporting them., You will be an important member of the St Winifreds family, who will support you to reach your goals and feel accomplished by enhancing other people's quality of life.
• Nellsar is an Equal Opportunity employer. We value diversity and inclusion, and we are committed to creating a work environment that embraces and celebrates individual differences. Thank you for considering the possibility of joining the Nellsar family, we are looking forward to welcoming you!
• Location: St Winifreds Care Home, 236 London Road, Deal Kent CT14 9PP
• Contracted hours: 19 Hours per week, over 3 days, may include some weekends (Hourly) rate of pay: £13.00,
• Competitive pay and paid training hours
• Enhanced pay rate for Bank Holidays
• Flexibility of work according to your personal availability
• Workplace pension
• 'Refer a Friend' payments of up to £1000
• Longevity award scheme
• Enhanced DBS paid for by the company on completion of six months employment
• Comprehensive induction programme
• Access to funded qualifications via the apprenticeship programme
• 5.6 weeks annual leave
• Working in a supportive team
• The opportunity to help your team develop
• Free 24-hour access to confidential employee support helpline
• Nellsar work uniforms