Receptionist/ Office Administrator

BMA; Cardiff; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

30 days holiday entitlement

Bank holidays

Pension contributions

Flexible benefits

Learning and development

Job summary

BMA Cymru Wales is seeking an experienced Office Administrator/Receptionist to be the first point of contact for members and stakeholders at our Cardiff office. This full-time, on-site role covers reception, general admin, meeting support and events coordination.

You will manage inboxes, book meetings, provide IT support for in-person or hybrid meetings, order supplies, maintain health and safety information and assist with travel and recruitment events. Strong MS Office skills essential.

Qualifications

• Experience as a Receptionist, Office Administrator or equivalent role.
• Excellent administrative and organisational skills.
• Experience with inbox management.
• Experience in taking and preparing meeting notes and actions.
• Good written and verbal communication skills.
• Experience with MS Office including Teams, Word, Outlook and Excel.
• Experience in event organisation desirable.

Responsibilities

• Act as first point of contact for all members, non-members and stakeholders contacting BMA Cymru Wales by telephone/email
• Assist with arranging meetings with external stakeholders
• Provide IT support for meetings in the office or hybrid
• To be responsible for ordering stationery, kitchen supplies and other office items
• Day to day management of office maintenance
• Update Health and Safety information as required relating to the office
• Organise any travel for team members as required
• Assist with recruitment events, ordering and posting materials to sites and activists
• To arrange the individual team meetings; including agenda, taking notes and an action list
• Provide wider administrative support to teams in Cymru Wales when required

Tools

MS Teams

Word

Outlook

Excel

Job description

The following content displays a map of the jobs location - BMA Cymru Wales, 5th Floor, 2 Caspian Point, Caspian Way, Cardiff Bay, Cardiff

Closing Date:

02/09/2026

Directorate:

BMA Nations

Job Overview

About the BMA

The British Medical Association (BMA) is the trade union and professional body for doctors in the UK. We represent, support and negotiate on behalf of all UK doctors and medical students.

Join the BMA at a crucial time for doctors and the NHS and be part of a team working for better pay and conditions for the profession

About the role

Reporting to the Officer Manager, the Receptionist / Office Administrator will play a key role in being the first point of contact for members and non-members, by telephone, email or visiting the BMA Wales office.

This is a varied role where you will oversee the reception desk and administration duties, assisting with events and meetings together with elements of running the office in conjunction with the Office Manager.

This role is based full -time on site at our office in Cardiff.

As an Office Administrator you will:

• Act as first point of contact for all members, non-members and stakeholders contacting BMA Cymru Wales by telephone/email
• Assist with arranging meetings with external stakeholders
• Provide IT support for meetings in the office or hybrid
• To be responsible for ordering stationery, kitchen supplies and other office items
• Day to day management of office maintenance
• Update Health and Safety information as required relating to the office
• Organise any travel for team members as required
• Assist with recruitment events, ordering and posting materials to sites and activists
• To arrange the individual team meetings; including agenda, taking notes and an action list
• Provide wider administrative support to teams in Cymru Wales when required

As an Office Administrator, you'll have:

• Experience as a Receptionist, Office Administrator or equivalent role
• Excellent administrative and organisational skills
• Experience with inbox management
• Experience in taking and preparing meeting notes and actions
• Good written and verbal communication skills
• Experience and knowledge of the full MS Office suite is required including: Microsoft Teams, Word, Outlook and Excel.
• Experience in event organisation would be desirable

Why work for us?

We offer a wide range of benefits including:

• 30 days holiday entitlement plus bank holidays and a BMA company day
• Double matching pension contributions up to 12% of salary
• Additional leave entitlement for volunteering, moving house or wedding leave (after completion of probationary period)
• Enhanced maternity and paternity leave
• Group Income protection & life assurance that is seven times your annual salary
• Annual salary reviews & incremental salary increases from year one to year three
• Onsite gym and subsidised café (at BMA House in London)
• Electric Vehicle and Cycle to work salary sacrifice scheme's (available after completion of probationary period)
• Access to a 24/7 Employee Assistance Programme (EAP) with free confidential counselling, a helpline and specialist support available
• Long service recognition every 5 years
• Professional subscription cover where membership of a professional institution is required for your role
• BMA Law - discounted rates for employees requiring legal services such as will writing/conveyancing
• Multiple flexible benefits and discounts through our employee benefits platform
• Lots of Learning and Development/training opportunities via our internal learning hub
• Season ticket loan (up to £10,000) (after completion of probationary period)
• Additional annual leave- buy up to 5 additional holiday days per year

Anonymous recruitment

The BMA endeavours to be an inclusive employer, ensuring fairness and consistency to select the best candidate for roles. To support our aims, we use specific software to remove all personal identifying information from CVs and applications. Personal information such as name, date of birth, age and gender are anonymised and will only become visible to hiring managers if you are selected for interview.

Whether the role needs you to work at home, in an office or in a hybrid way, we`ll provide all the support you need.

Diversity & Inclusion Monitoring:

Our ambition is to work together to promote a more inclusive environment, which attracts everybody with the right skills and experienceand signals our commitment to celebrate and promote diversity.

BMA is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.

Please note, we are unable to provide sponsorship under the UK points-based immigration system, as we do not hold a sponsorship licence.