Putting Things Right Administrator

Welsh Ambulance Service NHS Trust; Cwmbran; On-site; GBP 27,000 - 28,000; Full time

Job summary

Welsh Ambulance Services NHS University Trust is seeking a dynamic Listening to People Administrator to join our Patient Safety and Listening to People workstreams. You will support handling sensitive information and assist colleagues and the public across 999, clinical care, planned transport and the 111 service.

Based in Swansea Matrix One or Beacon House in Cwmbran, the role requires good IT skills, confidentiality and the ability to work in Welsh or English.

Qualifications

• NVQ Level 3 in Business and Administration or equivalent.
• RSA Stage II typing/word processing qualifications or equivalent.
• Experience in administrative environments, ideally in health services.

Responsibilities

• Registering patient safety incidents, complaints and case summaries.
• Recording information promptly and maintaining accurate records with confidentiality.
• Supporting internal meetings and liaising with colleagues in a fast-paced team.

Skills

NVQ Level 3 in Business and Admin

RSA Stage II typing/word processing

Education

NVQ Level 3 in Business and Administration

RSA Stage II typing/word processing

Tools

Microsoft Office

Job description

Site To be confirmed Town Matrix One - Swansea, or Beacon House – Cwmbran Salary £26,813 - £27,890 per annum, pro rata Salary period Yearly Closing 01/09/2026 23:59

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Job overview

The Welsh Ambulance Services NHS University Trust are looking for a dynamic Listening to People Administrator to join our Patient Safety and Listening To People workstreams. The role is varied and rewarding, where you will play a vital role in supporting work that helps keep patients safe across the Trust and responding to patient concerns.

Working closely with specialist patient safety colleagues and the Listening to People team, the role involves handling highly sensitive information and supporting colleagues and the public. The work you do will cover 999 emergency responses, face to face and remote clinical care, planned healthcare transport and the 111 service.

This post will initially be based in the Patient Safety team. The base for the position will be at either Matrix One - Swansea or Beacon House – Cwmbran and will be confirmed on appointment. Please note that the job description is awaiting an update to reflect the new Listening to People Guidance.

Main duties of the job

Registering patient safety incidents, complaints and case summaries from the Medical Examiner, the post holder will possess proven experience in healthcare and/or administrative functions and will be proficient in the use of a variety of IT systems. You will be responsible for recording information promptly and maintaining accurate records as well as ensuring that all information is handled appropriately, confidentially, and in line with organisational policies, procedures, and legislative requirements. You will offer support to some internal meetings and have a flexible approach to working alongside colleagues in a welcoming and fast-paced team.

The role offers exposure to a variety of clinical governance work and is an excellent development opportunity for anyone interested in patient experience or patient safety.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Detailed job description and main responsibilities

Person specification

Qualifications and/or Knowledge

• NVQ level 3 in Business and Administration or equivalent qualification / experience. RSA Stage II typing / word processing qualifications or equivalent.

Experience

• Experience of working in an administrative environment, including co-ordinating diaries/rotas and allocating tasks, as well as dealing with complex queries.
• Experience of working in a Health Service environment.

Values

• Able to demonstrate the Trust values. Self-Motivated. Flexible approach to work. Team player, and able to work as part of a team. Able to work on own initiative.

Aptitude and Abilities

• Good telephone manner. Excellent communication skills. Advanced keyboard / word processing skills. Familiar with Microsoft Office packages. Ability to work under pressure. Ability to meet deadlines. Ability to suggest changes to administrative practices to improve performance of the team.
• Ability to speak Welsh.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

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