Receptionist (Maternity Cover)

Leonardo Hotels; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Special room rates across UK & Europe

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing calendar

Training & progression paths

Job summary

Leonardo Royal Hotel London St Pauls is recruiting a Receptionist for a maternity cover. You will warmly greet guests, manage check-in/check-out, and support the Front Office team to deliver exceptional service in a five-star hospitality environment.

You will be the hotel’s friendly ambassador, offering local recommendations and ensuring smooth guest experiences. The role requires a confident, organized, and guest-focused individual who thrives in a busy hotel setting.

Qualifications

• Guest service oriented front desk role in hospitality.
• Strong organisational and communication skills.
• Ability to work as part of a team and with guests.

Responsibilities

• Manage check-in and check-out processes smoothly.
• Represent the hotel as the first point of contact for guests.
• Provide local recommendations and guidance to guests.
• Support colleagues across the Front Office to ensure guest satisfaction.

Skills

Guest service

Front office

Organisation

Teamwork

Communication

Job description

## Receptionist (Maternity Cover)Apply: Leonardo Royal Hotel London St Pauls: Full time: Posted 14 Days Ago: JR105729Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!If you’re our ideal Receptionist, you will:• Be passionate to make a difference and eager to bring new ideas to the table• Be courteous to guests and colleagues at all times• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city• Have top-notch organisational skills• Be dependable, and a reassuring influence for guestsSome of the perks our Receptionist (Maternity Cover) could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Receptionist (Maternity Cover)?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!