Receptionist Live in available

Bespoke Hotels; Keswick; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player in hospitality is seeking a diligent Receptionist to join their team. This role involves maximising room revenues and ensuring exceptional guest satisfaction through outstanding service. Ideal candidates will possess excellent communication and organisational skills, with a proven ability to thrive in a fast-paced environment. The company offers competitive salaries, ongoing training, and a wealth of perks, including discounts and development opportunities. Join a welcoming team that values fun, hospitality, and personal growth in a picturesque setting.

Benefits

28 days holiday including Bank Holidays

Instant access to Perkbox

Stakeholder Pension entitlement

Discounted hotel room rates

Food and Beverage discounts

Ongoing incentives and rewards

Opportunities to move between hotels

Meals on duty

Qualifications

• At least one year's experience in a similar position is essential.
• Ability to prioritise tasks and make decisions in a fast-paced environment.

Responsibilities

• Maximise room revenues and ensure total guest satisfaction.
• Handle check-in and check-out procedures according to company standards.
• Resolve customer complaints promptly and professionally.

Skills

Customer Service Skills

Communication Skills

Organisational Skills

Decision Making

Education

Experience in Hotel or Customer-Related Role

Tools

Opera

Job description

Who are we?

Coast & Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

Join our exceptional team

We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist.

As a Receptionist, you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks. At least one year's experience in a similar position is essential.

Key Responsibilities of the Role

• Be familiar with the day's business, including arrivals, departures, and special requests.
• Deal with guests promptly upon arrival and departure, as per Company Standards for check-in and check-out procedures.
• Have a good understanding of the guests’ requirements when checking in or out.
• Ensure all cash, charge, float, and till procedures are carried out in accordance with company policy.
• Demonstrate a working knowledge of all hotel services and facilities, as well as the local area, to assist guests effectively.
• Attend daily meetings to keep the team updated.
• Maximise sales through up-selling, using incentives and promotions.
• Deal with customer enquiries and booking requests promptly, courteously, and efficiently.
• Resolve customer complaints professionally and promptly.
• Operate the telephone system professionally and competently, in line with operating and company standards.

Requirements of the Role

• Experience working in a hotel or customer-related role.
• Excellent customer service skills, ability to follow standards, and good organisational skills.
• Ability to make decisions in a fast-paced environment and enjoy it.
• Good communication skills with guests and team members.
• Proficiency in using phone and computer systems – we use Opera.

What do we offer?

• Competitive salary
• Ongoing support, training, and development
• 28 days holiday including Bank Holidays per year
• Instant access to Perkbox, offering over 250 perks such as free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses, and more
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, friends, and family across all UK Bespoke Hotels
• Food and Beverage discounts at all our hotels
• Ongoing incentives and rewards
• Opportunities to move between hotels and grow within the group
• Meals on duty

More About Us

Coast & Country Hotel Collection is unpretentious and welcoming, with locations by the sea, in the heart of the country, in pretty villages, and vibrant towns. Our brand reflects the best of British — fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. Our people embody these values.