Receptionist - FTC

NHS; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust is seeking a Receptionist for a 12-month maternity cover. The role involves providing reception support, handling enquiries, and ensuring a professional image. Ideal candidates will have previous reception experience and excellent communication skills.

Benefits

Generous annual leave entitlement

Excellent learning and development opportunities

Salary sacrifice schemes for lease car/vehicle

Discounts with retailers and restaurants

Wellbeing support, including in-house counselling

Qualifications

• Experience of working as a receptionist.
• Dealing with customers/patients on the telephone and face to face.

Responsibilities

• Providing effective reception support, dealing with internal and external visitors.
• Responding to all calls via the switchboard.

Skills

Communication

Organizational Skills

Education

Good general education (English and Maths)

NVQ Level 2/ECDL or equivalent experience

Tools

Microsoft Office

Job description

Go back Coventry and Warwickshire Partnership Trust

Receptionist - FTC

The closing date is 15 May 2025

Fixed Term 12 months to cover Maternity Leave

Band 2 Receptionist

Working hours - pattern - 37.5hrs (8.30am - 4.30pm) with 30 mins lunch - Monday to Friday

Our Head Office is based in Coventry at Wayside House.

The reception post is for 12 months maternity cover and will work as part of the executive office administration team.

You will be the face of our service for all visitors to Wayside House.

You will be required to open and close the reception area. You will also deal with telephone call enquiries and face to face enquiries sensitively, confidently and in a professional manner.

Main duties of the job

Who we're Seeking: We're looking for applicants ideally with previous reception/admin experience to join our current team in providing an efficient and comprehensive receptionist support to the reception area at Wayside House.

You will have great communication skills and should be a keen team player with a friendly, positive and sensitive approach to work in our ever changing, fast paced environment.

As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service.

We require applicants to share our vision to become an innovative, forward-thinking, and inclusive teaching organisation, enabling us to provide consistently high quality, safe, and compassionate care and to demonstrate our Trust values of compassion, respect, integrity, working together and seeking excellence to present a professional image and maintain the highest standards of customer service and confidentiality.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Job responsibilities

The Job Role: Providing effective reception support, dealing with internal and external visitors. To respond to all calls via the switchboard and ensuring speedy transfer to appropriate area.

Skills and Experience: Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems.

Please see the job description and person specification for further detail.

Person Specification

Qualifications

• Good general education (English and Maths)
• NVQ Level 2/ECDL or equivalent experience

Experience

• Experience of working as a receptionist
• Dealing with customers/patients on the telephone and face to face
• data input

Knowledge

• organisational skils
• communicate with people at all levels
• understand confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Coventry and Warwickshire Partnership Trust