Receptionist for Private Healthcare

LIBERTY RESOLVE LIMITED; Slough; On-site; GBP 26,000 - 31,000; Full time

Job summary

Liberty Resolve is seeking a Receptionist for Private Healthcare in London. The role focuses on high-touch patient care, greeting patients, and supporting a seamless patient journey from arrival to departure.

The position is permanent, 37.5 hours per week, with shifts detailed by the department. Prior private healthcare or luxury customer service experience is ideal, with strong computer skills and confidentiality required.

Qualifications

• Experience in private healthcare or high-end customer service.
• Strong customer service and interpersonal skills.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greet and check in patients using EMR (eBase) and manage waiting area flow.
• Provide compassionate, professional support for patients navigating fertility journeys.
• Handle desk routines, opening/closing checklists, and patient queries.
• Collaborate with clinicians and administrative teams to keep schedules running smoothly.

Skills

Private healthcare experience

Customer service

Discretion and confidentiality

Tools

EMR system eBase

Job description

Job Title - Receptionist for Private Healthcare

£28,500

Location-

Central London close to amenities and transport

Hours

shifts that are detailed below

Start –

Immediate

Type of Role –

Permanent

Our client is a large Fertility group with the head Clinics based in London. They are a state-of-the-art clinic who are professional, courteous, and always look after their patients offering an excellent service.

We are looking for a receptionist who is passionate about assisting people, has w3orked within Private Healthcare as Front of House, someone who will follow the patient journey offering a first-class customer service to the patients.

Role Overview & Service Focus

This is a permanent, full-time Front of House role (37.5 hours per week). The department has transitioned into a dedicated, service-focused team - this is no longer a shared role with the contact centre. The team operates as Patient Service Advisors, with a primary focus on high-touch patient care, discreet face-to-face service, and ensuring a seamless, reassuring experience from the moment a patient walks through the door to when they leave.

Key Responsibilities

• Greeting and checking in patients via our EMR system (eBase), proactively managing waiting area flow, and communicating any clinic delays.
• Delivering compassionate, professional support for patients navigating sensitive fertility journeys.
• Managing daily desk routines, including opening/closing checklists, post, and in-person patient queries.
• Working collaboratively with clinicians, nurses, and administrative teams to keep daily clinic schedules running smoothly.
• Ideal Background:
• Previous experience in private healthcare or a high-end customer service/hospitality setting where patient/client care is paramount. Excellent customer service is required, flexibility with the hours and will be clear and concise both on the phone and in person. Excellent computer skills are required for this role alongside accuracy and confidentiality.

Shift Patterns

• Early: 07:00 – 15:30
• Middle: 08:00 – 16:30
• Late: 10:00 – 18:30
• Open Evening: 11:00 – 19:30
• Weekend Early: 07:30 – 15:00
• Weekend Late: 08:30 – 16:00

(Weekend frequency is typically 1 in 3 or 1 in 4 weekends, depending on annual leave cover

All applicants must be eligible to work in the UK.

Pia Casali

Managing Director

Liberty Resolve