Receptionist - Endoscopy | Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS trust seeks a motivated Receptionist/Clerical Officer to support the Endoscopy Unit across its two sites. Responsibilities include managing patient appointments, ensuring efficient communication, and maintaining accurate patient records. The ideal candidate will embody the Trust's PRIDE values and demonstrate strong organisational skills. This position offers flexible working hours and the chance to contribute to high-quality patient care within a collaborative environment.

Benefits

Flexible working hours

Discounted gym memberships

Excellent pension scheme

Free Park & Ride service

Salary Sacrifice schemes

Qualifications

• Must have a flexible attitude incorporating Trust PRIDE values.
• Experience in administrative support roles preferred.
• Must be methodical and well-organised.

Responsibilities

• Provide support to medical and nursing staff.
• Carry out receptionist duties and maintain appointment systems.
• Ensure patient safety in the waiting area.
• Log telephone requests for investigations.

Skills

Good communication skills

Organisational skills

IT skills

Ability to work in a team

Job description

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible.

An exciting opportunity has arisen for a conscientious, enthusiastic, highly motivated and organised Receptionist/Clerical Officer to join the Endoscopy Unit, working across both sites at the Norfolk and Norwich University Hospital and the Quadram Institute. This is a specialised department where diagnostic and therapeutic endoscopic procedures are performed to investigate patients who suffer with upper or lower GI problems.

The successful candidate is requested to work compressed hours, and working shifts will include Monday, Wednesday and Friday 8:00-18:00 & Tuesday 8:00–17:30.

To support the delivery of a high‑quality, safe and compassionate healthcare service, all staff are expected to act as role‑models to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence.

Please note that this advertised position, which is part of occupation code 4216, does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

The successful candidate will have a methodical approach to work, be extremely well‑organised and have a flexible attitude incorporating our Trust PRIDE values. Good communication skills are essential to this post. The successful candidate must be able to work in a team and independently.

The candidate will be the first point of contact for all patients and will be the responsible administrator to ensure the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of ‘real‑time data entry’.

The reception aspect is an essential part of the clerical and admin support for the department and will include meeting and greeting patients on arrival to the department, answering telephone enquiries, creating, amending and outcoming appointments. This role includes a range of administrative duties using Trust systems to record and maintain patient records. Good IT skills, in addition to the willingness and commitment to learn multiple Trust IT systems, are necessary.

All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24‑hours confidential counselling support
• On‑site Nursery
• On‑site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job Responsibilities

• To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
• To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co‑ordinating the various clinics within the department.
• To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
• To ensure patients safety and well‑being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
• To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
• To ensure appointment lists are maintained and prepared in readiness for clinical work.
• To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

This advert closes on Friday 26 Dec 2025