Receptionist - Endoscopy

Norfolk and Norwich University Hospitals NHS Foundation Trust; Cringleford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading UK healthcare provider is seeking a Receptionist/Clerical Officer for the Endoscopy Unit. This role entails greeting patients, managing appointments, and ensuring accurate data entry. Candidates must demonstrate excellent communication skills, work well in both team and independent settings, and have strong organizational abilities. The successful applicant will benefit from NHS perks, including flexible working hours, discounted gym memberships, and comprehensive support for career development.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Multi Faith prayer room

Discounted gym memberships

Excellent pension scheme

Wagestream – access to pay as you earn

Free Park & Ride service

Free 24-hours confidential counselling support

On-site Nursery

On-site cafes offering staff discounts

Support in career development

Flexible staff bank

Salary Sacrifice schemes

Qualifications

• Good communication skills are essential.
• Must work well in a team and independently.
• Must have good IT skills and be willing to learn multiple systems.

Responsibilities

• Act as the first point of contact for patients.
• Ensure timely input of patient information onto the administration system.
• Perform a range of administrative duties and manage patient records.

Skills

Good communication skills

IT skills

Teamwork

Independent work

Organizational skills

Flexible attitude

Job description

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible.

An exciting opportunity has arisen organised Receptionist/Clerical Officer to join the Endoscopy Unit, working across both sites at the Norfolk and Norwich University Hospital (NNUH) and the Quadram Institute. This is a specialised department where diagnostic and therapeutic endoscopic procedures are performed to investigate patients who suffer with upper or lower GI problems.

The successful candidate is requested to work compressed hours, with shifts including Monday, Wednesday and Friday 08:00‑18:00 and Tuesday 08:00‑17:30.

To support the delivery of a high-quality, safe and compassionate healthcare service, all staff are expected to act as role models to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence.

Good communication skills are essential. The successful candidate must be able to work in a team and independently, and will have a methodical approach to work, be extremely well organised and have a flexible attitude incorporating our Trust PRIDE values.

The candidate will be the first point of contact for all patients and will be the responsible administrator to ensure the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of ‘real‑time data entry’.

The reception aspect is an essential part of the clerical and admin support for greeting patients on arrival to the department, answering telephone enquiries, creating, amending and outgoing appointments. This role includes a range of administrative duties using Trust systems to record and maintain patient records. Good IT skills, in addition to a willingness and commitment to learn multiple Trust IT systems, are necessary.

All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities such as the Quadram Institute. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream – access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24‑hours confidential counselling support
• On‑site Nursery
• On‑site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

For further details / informal visits contact: Name: Jessica Jones
Job title: Administration Manager
Email address: [e-mail]
Telephone number: 01603 286286