Receptionist/Clerk

NHS; Llantrisant; In loco; GBP 24.000 - 29.000; Tempo pieno

Descrizione del lavoro

Cwm Taf Morgannwg University Health Board is recruiting a Receptionist/Ward Clerk for the Mental Health Unit at Royal Glamorgan Hospital in Llantrisant. The role is a fixed-term/secondment for 12 months, full-time, 37.5 hours per week, 08:30–17:00.

Welsh language skills at Level 3 are essential to deliver services through the medium of Welsh when required. You will be the first point of contact for patients, visitors and staff, handling front-of-house duties, reception, and clerical tasks,

Competenze

• Front of house and clerical experience.
• Good literacy and numeracy.
• Welsh language level 3 or above for speaking/listening.

Mansioni

• Welcome patients, visitors and staff in a professional manner.
• Enter and maintain patient information on NHS systems.
• Manage patient records, admissions, discharges and leave.
• Update demographics and document handling.
• Provide general administrative support to the Mental Health Unit.

Conoscenze

Front of house

Administrative duties

Clerical work

Computer systems

Welsh language communication

Formazione

Business Administration Level 2

Strumenti

WPAS (Myrddin) System

Descrizione del lavoro

Main area Mental Health Grade Band 2 Contract 12 months (Fixed term/secondment for 12 months due to service needs) Hours Full time - 37.5 hours per week (between the hours of 08.30 - 17.00) Job ref 110-AC243-1126

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Royal Glamorgan Mental Health Unit Town Llantrisant Salary £26,300 per annum Salary period Yearly Closing 19/11/2026 23:59

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

This post is fixed term/secondment for 12 months due to service needs

We are seeking a friendly, organised and professional Receptionist/Ward Clerk to join the team within the Mental Health Unit at Royal Glamorgan Hospital.

As the first point of contact for patients, visitors and staff, you will provide an efficient front-of-house service while supporting the smooth day-to-day running of the department. The role combines reception, administrative and clerical duties, ensuring accurate record keeping and excellent customer service at all times.

The successful candidate will have excellent communication and organisational skills, strong attention to detail, and experience using computerised systems. A professional, compassionate and flexible approach is essential when working within a busy mental health environment.

Join our dedicated team and play a vital role in supporting high-quality care for patients within the Mental Health Unit.

Main duties of the job

• Welcoming patients, visitors and staff in a professional and courteous manner.
• Answering telephone enquiries, resolving queries and taking accurate messages.
• Entering and maintaining patient information on NHS systems, including admissions, discharges and leave records.
• Checking and updating patient demographic details.
• Managing and tracking medical records and documentation.
• Scanning and uploading documents to electronic systems.
• Filing staff and departmental records.
• Assisting with patient monies and petty cash processes when required.
• Providing general administrative support to the Mental Health Unit team.

This post is advertised as Welsh Essential. Candidates need to demonstrate Welsh Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. This doesn’t mean ‘fluency’. Level 3 means being able to communicate in Welsh during everyday customer service activities, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. These skills are essential to enable the post holder to deliver services through the medium of Welsh when required. Have a look at our ‘Croeso Candidate’ booklet below for more information.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals.

Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

Equality and Diversity: We welcome applications from all protected groups under the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership, as well as those from the Armed Forces community.

Sponsorship: Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance .

Use of AI: We review applications against role-specific criteria. Whilst AI tools can be helpful, applications that rely heavily on AI-generated or generic content may not provide the necessary detail, which may reduce the chances of being shortlisted. To give your application the best chance, please ensure the information you provide is both accurate and authentic, and tailor your examples to the criteria in the Person Specification.

Correspondence: Please check your email regularly, as all recruitment correspondence will be sent to the address on your application. Applications are accepted in Welsh or English with no preference.

Additional information: We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles. All posts are subject to relevant checks, including Disclosure and Barring Service checks and, where required, Professional Registration verification.

We are proud to be a living wage employer.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Qualifications and Knowledge

• Good standard of literacy and numeracy skills.
• Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical/office procedures, data input procedures acquired through on-the-job training.
• Welsh Language skills in Speaking/listening at level 3 or above
• Vocational Qualification Level 2 Business Administration or possess relevant experience, skills and knowledge.
• OCR/RSA II typing or equivalent relevant experience and skills.
• ECDL or similar computer certificate.
• Knowledge of WPAS (Myrddin) System.

Experience

• Experience of using databases and data entry.
• Previous NHS experience
• Previous front of house experience.

Aptitude and Abilities

• Excellent organisational and communication skills
• Ability to transfer IT skills to new applications as required.
• Maintain confidentiality and diplomacy at all times.

Personal Qualities

• Ability to work on own initiative