Hotel Services Assistant

NHS; Merthyr Tydfil; Remote; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Living wage employer

Full training provided

Job summary

Cwm Taf Morgannwg University Health Board is seeking a part-time Facilities Grade Band 2 with a 20-hour weekly rota for Prince Charles Hospital in Merthyr Tydfil. The role focuses on delivering restaurant services, with full training provided and adherence to food safety standards.

Salary is £26,300 per annum pro rata. The post is Welsh‑desirable with a focus on excellent customer care, flexibility, and teamwork within an NHS framework. This is a living wage employer committed to development.

Qualifications

• Experience in cleaning and catering duties.
• Some hospital environment experience.
• Literacy, numerical and comprehension skills sufficient to read and understand written instructions.

Responsibilities

• Deliver restaurant services within the hospital in line with schedules and applicable food safety policies.
• Maintain high standards of hygiene, confidentiality and patient care.
• Be flexible with location and duties across sites and shifts.

Skills

Excellent customer care

Welsh language skills

Education

NVQ Level 1

Job description

Main area Facilities Grade Band 2 Contract Permanent Hours Part time - 20 hours per week (Monday to Sunday Rota) Job ref 110-EA142-1126

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Prince Charles Hospital Town Merthyr Tydfil Salary £26,300 per annum pro rata Salary period Yearly Closing 12/11/2026 23:59

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

We have an exciting opportunity within Catering Services at Prince Charles Hospital of 1 x 20 hour position within our restaurant. The successful candiate will be delivering the restaurant service carrying out varied tasks within the role. Full training will be given for this role.

To support the Facilities (Hotel Services) team in delivering Housekeeping and Catering services to the National Standards for these services in NHS Wales, HIW standard 5 and 9 and Organisational Standards. To assist in developing, maintaining and promoting the highest standards of service delivery and team working practices; and helping to maintain open, effective communication.

Main duties of the job

The successful candidate will be required to work within a restaurant environment and previous experience would be an asset. The main duties of the post include the delivery of restaurant services within Prince Charles Hospital in accordance with departmental schedules and specifications and in line with all cleanliness and legislative requirements that govern the delivery of the Catering Service such as Food Safety Act 1990, Food Hygiene (Wales) Legislation 2006, Food Handling policies and procedures, COSHH and HACCP procedures.

Flexibility is essential and the successful candidates will be expected to adapt to service pressures and modernization. Also the successful candidates would need to be flexible with regard to movement throughout all Health Board sites. The successful candidates must observe and maintain the highest standards of personal hygiene, confidentiality, courtesy and consideration to all patients and fellow employees.

This post is monthly paid.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Welsh Skills Desirable

This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Person specification

Experience

• Previous experience of cleaning and catering duties
• Some experience of working within a hospital environment

Skills

• Excellent customer care skills
• Worked within a hotel services environment
• Welsh Language Speaking & Listening Skills (Level 3 and above/B2)

Qualifications

• Able to demonstrate literacy, numerical and comprehension skills sufficient to be able to read and understand written instructions
• NVQ level 1

Equality and Diversity

We welcome applications from all protected groups under the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership, as well as those from the Armed Forces community.

Sponsorship

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self‑assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance.

Use of AI

We review applications against role‑specific criteria. Whilst AI tools can be helpful, applications that rely heavily on AI-generated or generic content may not provide the necessary detail, which may reduce the chances of being shortlisted. To give your application the best chance, please ensure the information you provide is both accurate and authentic, and tailor your examples to the criteria in the Person Specification.

Correspondence

Please check your email regularly, as all recruitment correspondence will be sent to the address on your application. Applications are accepted in Welsh or English with no preference.

Additional information

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles. All posts are subject to relevant checks, including Disclosure and Barring Service checks and, where required, Professional Registration verification.

We are proud to be a living wage employer.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.